Gmail Mail is receiving at Default Account Spam Folder
Hello,
One of our clients is using cpanel & where his vendor is trying to send an email from his gmail id to cpanel-based webmail, but the email from this sender gets delivered into the Default Account Spam folder. If it was delivered under the user spam folder, we could understand, but it was delivered into the default accounts spam folder.
I have pre-checked the following items
1) Whitelisted the Gmail id under spam experts
2) No content is getting filtered under Global Email Filters
3) Asked sender (Gmail user) to send multiple emails/different content including test email, still the same.
Pl let us know the solution for the same since no other gmail sender for us has the problem except a particular one.
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Hey there! The default address should only receive email if there is no valid recipient on the domain. What settings do you have configured in cPanel >> Default Address on the account?
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Hi,
Thank you for the reply,
Following is the setting for Default Email Account
Send all unrouted email for the following domain:
Forward to your system account
Share the System-managed Address Book. - Disabled
UTF-8 Mailbox Names - Enabled
Automatically Create Folders for Plus Addressing - Enabled
As per your reply, the email IDs are valid and still when the particular Gmail id user sends an email, it is delivered to the Default Email Account Spam Folder, we also checked with multiple emails & asked the Gmail user to send to multiple emails id in the same domain, but the problem is still there, any suggestions pl?
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Thanks for that information. Just to confirm the email address the Gmail is sending to does exist on the server, correct?
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Yes, it does exist on the server, still, we are facing the issue, any solutions?
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Hi, Any update on this?
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It's odd to me that the address exists on the machine, yet it is getting handled by the default account.
Do you have full root access to the server? If so, you can check the Exim logs at /var/log/exim_mainlog to see the full mail transaction and that should give you better details on why the message is being routed the way it is. If you only have access to the user's cPanel account, you'll need to reach out to the hosting provider to have them check the server.
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