No version number on server

Unnamed User

• June 25, 2024 03:44

I cant login to :2087 cpanel or anything, just via SSH. 

Then I try to force an update i get this:

----------------------------------------------------------------------------------------------------
=> Log opened from cPanel Update (upcp) - Slave (73236) at Tue Jun 25 06:36:21 2024
[2024-06-25 06:36:21 +0300] Detected cron=0 (--force passed on command line)
[2024-06-25 06:36:21 +0300] 1% complete
[2024-06-25 06:36:21 +0300] Running Standardized hooks
[2024-06-25 06:36:21 +0300] 2% complete
[2024-06-25 06:36:21 +0300] mtime on upcp is 1713193196 (Mon Apr 15 17:59:56 2024)
----------------------------------------------------------------------------------------------------
=> Log opened from /usr/local/cpanel/scripts/updatenow.static (73238) at Tue Jun 25 06:36:21 2024
[2024-06-25 06:36:21 +0300] Running version '11.120.0.11' of updatenow.static.
[2024-06-25 06:36:21 +0300] Detected version '' from version file.
[2024-06-25 06:36:21 +0300] W Could not determine starting version from /usr/local/cpanel/version. Trying to guess starting version from Cpanel/Version/Tiny.pm
[2024-06-25 06:36:21 +0300] ***** FATAL: Cannot determine a valid current cPanel & WHM version in order to sync. Please correct the contents of /usr/local/cpanel/version and re-try
[2024-06-25 06:36:21 +0300] The Administrator will be notified to review this output when this script completes
=> Log closed Tue Jun 25 06:36:21 2024
[2024-06-25 06:36:21 +0300] 17% complete

 

So what can I do to get cpanel back online? 

Please help me.

• 

  Unnamed User

  • June 25, 2024 03:48

  Also when I check my licence: 

   /usr/local/cpanel/cpkeyclt

  I get this error:

  Error message:
  The cPanel license server said that a license could not be issued for your server (500).
  For more information visit: https://www.cpanel.net/lic/

  The exact message was: Invalid version number '' (xxx.xxx.xxx.xxx)

   

  0
• 

  Unnamed User

  • June 25, 2024 04:35

  Got some files from another server and uploaded them via sftp and after forcing the update I finally fixed it. Don't know what caused it, but I will keep an eye on it!

  1
• 

  cPRex Jurassic Moderator

  • June 25, 2024 08:24

  Hey there!  /usr/local/cpanel/version would contain the full cPanel version, including the 11 at the front, so I'd expect to see something like 11.120.0.11 in that file.

  Let me know if anything else happens with the machine!

  0
• 

  Unnamed User

  • June 25, 2024 09:03

  The file was empty 0 along with other files! I don’t know what caused it!
  I entered the version manually and the cpanel file was also zero kb! Empty! So I got these files from another server and run via ssh the update command and all came back! Never had this issue before!

  0

Please sign in to leave a comment.