The system was unable to locate the message with message ID
Dears,
I use a vps with whm cpanel services and recently I am receiving queries from some customers stating that the email “disappeared” from the inbox or was not received.
When analyzing the Mail Delivery Reports logs, I noticed that the emails actually have the status "Accepted", but when clicking on actions to read the email it reports one of the messages below:
The system was unable to locate the message with message ID “1sMBwc-000000090q5-3caG”. The system may have deleted the message: The message could not be located.
The system was unable to locate the message with message ID “1sMQun-00000009eE7-1zls”. The system may have deleted the message: The address “|/usr/local/cpanel/bin/autorespond exemplar@meudominio.com.br /home/client/.autorespond” is not local to this server.
Has anyone been through this type of situation and could help?
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Hey there! Are you able to get any results with the following command?
grep 1sMBwc-000000090q5-3caG /var/log/exim_mainlog
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Return from the above command:
[root@server ~]# grep 1sMBwc-000000090q5-3caG /var/log/exim_mainlog
2024-06-25 16:35:12 1sMBwc-000000090q5-3caG H=mail-dm6nam04on2126.outbound.protection.outlook.com (NAM04-DM6-obe.outbound.protection.outlook.com) [40.107.102.126]:4064 Warning: "SpamAssassin as client detected message as NOT spam (-102.1) "
2024-06-25 16:35:12 1sMBwc-000000090q5-3caG H=mail-dm6nam04on2126.outbound.protection.outlook.com (NAM04-DM6-obe.outbound.protection.outlook.com) [40.107.102.126]:4064 Warning: Message has been scanned: no virus or other harmful content wasfound
2024-06-25 16:35:12 1sMBwc-000000090q5-3caG <= nmonticeli@fiemg.com.br H=mail-dm 6nam04on2126.outbound.protection.outlook.com (NAM04-DM6-obe.outbound.protection.outlook.com) [40.107.102.126]:4064 P=esmtps X=TLS1.2:ECDHE-RSA-AES256-GCM-SHA384:256 CV=no S=141896 id=RO2P152MB6655AEA6E7B390057D9E1AD6F7D52@RO2P152MB6655.LAMP 152.PROD.OUTLOOK.COM T="ENC: Novo documento dispon\355vel para assinatura eletr\364nica" for email1@ email3@exemple email2@example
2024-06-25 16:35:12 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1sMBwc-000000090q5-3caG
2024-06-25 16:35:12 1sMBwc-000000090q5-3caG => mail1 <email1@exemple> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <email1@exemple> SAaFE/Abe2bkwyAAqXtCCA Saved"
2024-06-25 16:35:12 1sMBwc-000000090q5-3caG -> email3 <email3@exemple> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <email2@example> SAaFE/Abe2bkwyAAqXtCCA:R2 Saved"
2024-06-25 16:35:12 1sMBwc-000000090q5-3caG -> email2< email@exemple > R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 < email2@exemple > SAaFE/Abe2bkwyAAqXtCCA:R3 Saved"
2024-06-25 16:35:12 1sMBwc-000000090q5-3caG => |/usr/local/cpanel/bin/autorespond email2@example /home/client/.autorespond (email2@exemple) <email2@example> R=virtual_aliases_nostar T=virtual_address_pipe
2024-06-25 16:35:12 1sMBwc-000000090q5-3caG => |/usr/local/cpanel/bin/autorespond email2@example /home/client/.autorespond (email3@exemple) < email3@exemple > R=virtual_aliases_nostar T=virtual_address_pipe
2024-06-25 16:35:12 1sMBwc-000000090q5-3caG => |/usr/local/cpanel/bin/autorespond email1@example /home/client/.autorespond (email1@exemple) <email1@example> R=virtual_aliases_nostar T=virtual_address_pipe
2024-06-25 16:35:12 1sMBwc-000000090q5-3caG Completed
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Thanks for that. The log clearly shows the message, so I'm not sure why the mail delivery report tool can't see it. We may need to see a ticket created on this one so this can be investigated.
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I had the same issue. It turns out the client was connecting to the mailbox with two different devices: one IMAP and the other POP3. The POP3 device downloaded the emails off the server, making the emails "disappear" from the IMAP device.
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