SSL installs are not working

Unnamed User

• July 27, 2024 01:38
• Edited

When i try to install a SSL

 

When i try to install SSL under root or the domain user
API failure: Missing “cert”! at /usr/local/cpanel/Cpanel/SSL/Objects/Certificate.pm line 36.

under the user
The system failed to load the market provider module for “cPStore” because of an error: (XID n9983y) The cPanel Store previously returned an error (X::UnlicensedIP) on July 26, 2024 at 9:18:35 PM UTC in response to the request “GET products/cpanel/4?version=11.118.0”: The remote ip address, 54.183.173.121, is not licensed. at /usr/local/cpanel/Cpanel/Market.pm line 625.

I need this working.

How can i fix?

My license is active and fine when i check it.

• 

  mtindor

  • July 27, 2024 13:19

  According to https://verify.cpanel.net , that IP address had a DNSOnly license and the license is expired as of 7/14/2024.

  You are going to have to contact cPanel, not by the forums though -- probably through cs@ or whatever their email address is.

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• 

  Matt Arnold

  • August 12, 2024 08:38
  • Edited

  Hey Unnamed User,

  The "X::UnlicensedIP" error suggests a licensing issue with your IP address (54.183.173.121). Even though your license is active, it might not be linked to your specific IP.

  I recommend contacting your hosting provider directly. They can help verify your license and ensure it's configured correctly for your IP. It seems there's a mismatch between your IP address and the licensed one. This kind of error can often be resolved through your hosting provider. While you're troubleshooting, remember to ensure your glass door knobs are securely installed!

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  cPRex Jurassic Moderator

  • July 29, 2024 14:03

  What the previous users said - that IP address doesn't appear to have an active license, so the error message is correct.

  It's also best to not share IP addresses on the Forum.

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