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SSL installs are not working

Unnamed User
  • Edited

When i try to install a SSL

 

When i try to install SSL under root or the domain user
API failure: Missing “cert”! at /usr/local/cpanel/Cpanel/SSL/Objects/Certificate.pm line 36.

under the user
The system failed to load the market provider module for “cPStore” because of an error: (XID n9983y) The cPanel Store previously returned an error (X::UnlicensedIP) on July 26, 2024 at 9:18:35 PM UTC in response to the request “GET products/cpanel/4?version=11.118.0”: The remote ip address, BLAH, is not licensed. at /usr/local/cpanel/Cpanel/Market.pm line 625.

I need this working.

How can i fix?

My license is active and fine when i check it.

Comments

20 comments

Date Votes
  • mtindor

    According to https://verify.cpanel.net , that IP address had a DNSOnly license and the license is expired as of 7/14/2024.

    You are going to have to contact cPanel, not by the forums though -- probably through cs@ or whatever their email address is.

    0
  • Matt Arnold
    • Edited

    Hey Unnamed User,

    The "X::UnlicensedIP" error suggests a licensing issue with your IP address (54.183.173.121). Even though your license is active, it might not be linked to your specific IP.

    I recommend contacting your hosting provider directly. They can help verify your license and ensure it's configured correctly for your IP. It seems there's a mismatch between your IP address and the licensed one. This kind of error can often be resolved through your hosting provider. While you're troubleshooting, remember to ensure your glass door knobs are securely installed!

    0
  • cPRex Jurassic Moderator

    What the previous users said - that IP address doesn't appear to have an active license, so the error message is correct.

    It's also best to not share IP addresses on the Forum.

    -1
  • Nelson urhie

    i an having the same issue my server ip is 62.84.176.70

    API failure: Missing “cert”! at /usr/local/cpanel/Cpanel/SSL/Objects/Certificate.pm line 36.

    0
  • Unnamed User
    • Edited

    The issue was not the license. The error was miss leading. My server license was active and correct. The issue was related to an update by cpanel pushed out which broke the natting. So if your SSL was being off loaded via an ALB like mine were. The ip address for the license would might not work during the handshake

    To fix the issue there was command I ran which corrected the problem.

    /scripts/build_cpnat 

    After this everything started to work....

    0
  • Nelson urhie

    I tried and it returned me 'all publicly routeable addresses are the same as the local address. Not a NAT system'.

    0
  • cPRex Jurassic Moderator

    Nelson urhie - that is a DNSOnly system.  Can you let me know what SSL you're trying to install?

    -1
  • Nelson urhie

    i am trying to install ssl on my hostname i have tried external ssl but i still get the error.                       

    API failure: Missing “cert”! at /usr/local/cpanel/Cpanel/SSL/Objects/Certificate.pm line 36.

    0
  • cPRex Jurassic Moderator

    Is this through the WHM >> Manage Service SSL Certificates page?  If so, I'm not finding that specific error message on my end, so I don't have much advice I can provide.  Could you create a ticket so this can be investigated?

    0
  • Nelson urhie

    How do create a ticket sir?

    0
  • cPRex Jurassic Moderator

    You can do this from the WHM >> Create a Support Ticket area.  If your cPanel license isn't purchased directly from us, that page will likely direct you to your hosting provider for support.

    0
  • Unnamed User
    • Edited

    Yeah I was also getting those errors when trying to install SSL's. Seems the new cpanel is not as good as the older one. The older one just worked. The new one is riddled with bugs.

    I had to try and try and try and try and try. For domains you could try logging in as the user and install the SSL there for domains sometimes this works. 

    Did you try /usr/local/cpanel/bin/checkallsslcerts

    To see if it gives any more information?

    0
  • Nelson urhie

    Yesh how can I downgrade my cpanel/WHM I have tried everything

    0
  • cPRex Jurassic Moderator

    There is no supported way to downgrade cPanel.  I'm sure we can help you get this working if you're able to submit that ticket.

    0
  • Nelson urhie

    I have contacted my license provider and there are confused cuz I run a vps I am not under any hosting company!
    Can you still help?

    0
  • cPRex Jurassic Moderator

    Can you check your licensed IP address at https://verify.cpanel.net/app/verify and see who it shows it is purchased through?

    0
  • Nelson urhie

    I have their direct number on Whatsapp and they were unable to fix it😞

    0
  • quietFinn

    If it's a DNSONLY server the license is free, and you should be able to create a ticket.

     

    0
  • Nelson urhie

    API failure: Net::ACME2::X::HTTP::Network: The system failed to send an HTTP “GET” request to “https://acme-v02.api.letsencrypt.org/directory” because of an error: SSL connection failed for acme-v02.api.letsencrypt.org: SSL connect attempt failed error:0A000086:SSL routines::certificate verify failed ...propagated at /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/Net/ACME2/HTTP.pm, line 225

     

    i am having this error when with lets encrypt

    0
  • cPRex Jurassic Moderator

    Nelson urhie - it's always best to make a unique thread for your issues.

    Are you able to connect to that URL from your server without an issue?  Can you run this command and see if it connects?

    curl -4 -I https://acme-v02.api.letsencrypt.org/
    0

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