Quarantined Wordpress??

kgs

• July 29, 2024 13:16

Howdy,

I received a cPanel notification titled "Suspicious WordPress Installation Found" with the following message:

The following WordPress installations are quarantined:
Website "Name" (https://www.site.xyz): Unable to finish running an operation on this site in 60 seconds. Operation was canceled. This is most likely caused by a server load spike, uncommon directives in wp-config.php, or a malware infection. Try running the operation again later. If this problem persists, make sure there are no customizations in wp-config.php that could slow down parsing this file, and consider checking the website for viruses and malware.

But I see no evidence that the site was quarantined. It appears to be working normally.

What am I missing?

Thanks!

• 

  cPRex Jurassic Moderator

  • July 29, 2024 14:01

  Hey there!  This particular message indicates the scan from WP Toolkit took longer than expected.  When a site is in quarantine it does not go offline but instead would not receive automatic updates while the issue is investigated.

  There is an excellent article on this process at https://conetix.com.au/support/website-quarantined-wordpress-toolkit/ so I'd recommend reading through that and comparing that with the current status of your site.

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  kgs

  • July 29, 2024 14:08

  Rockin'! Thanks so much cPRex !

  May I recommend the message be amended (at minimum) to say, "The following WordPress installations are quarantined in WP Toolkit".

  Thanks again!

   

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  cPRex Jurassic Moderator

  • July 29, 2024 14:19

  Ooooh - not a bad idea!  I created internal improvement case CPANEL-45754 to see if we can make that wording a bit more clear - thanks!

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