Unknown subdomain errors

Paulo Taborda

• July 30, 2024 22:45
• Edited

I have a cpanel account and in last week i have some issues on subdomain creation. My hosted reseller told that its a browser cache problem, however, its dificult to accept because the root files are the same, and i only change the folder where sudbomain.example.pt read the files, from /public_root/subfolder to /public_subfolder. After this change i receive multiple 404 not found and and sometimes load correctly and other won't load or say that file don't exist.

In middle to solve this issue i find that all new subdomain creation have some load issues or won't load, or in a new one suddomain.example.pt shows files from another domain domain.pt, managed by same reseller owned by other guy.

Can you help give orientations how i can help reseller identify this 2 issues.

Note: All my old pre-created suddomains works fine.

Thanks

• 

  cPRex Jurassic Moderator

  • July 31, 2024 13:37

  Hey there!  I just want to make sure I'm understanding the issue - you changed the document root in cPanel for the domain, and now it's loading the content of another site - is that correct?

  0
• 

  Paulo Taborda

  • July 31, 2024 14:23

  Hi, No.
  The 1rst issue - i change the root folder and the content off website won't load correctly, given multiple 404 errors, or multiple dns-prob errors.

  The 2nd error - a new fresh created domain, show contend of another website.

  I think this 2 issues it's related.

  0
• 

  cPRex Jurassic Moderator

  • July 31, 2024 15:30

  Thanks for the additional details.  Do you have root access to the server so you can check the Apache logs at /etc/apache2/logs/error_log?  If you only have access to your cPanel account, you won't be able to fix either problem yourself and you'll need to contact your host.

  0
• 

  Paulo Taborda

  • July 31, 2024 17:28

  I will try to request my host.

  About the 1rst issue can you help solve this issue, give some direction how can i identify the problem, because my host told that it's a browser cache problem, but i have multiple browsers (chrome, edge, brave, firefox) in multiple devices (laptop, desktop, mobile). All the problems appear after change root folder, and I think it’s related to new sub-domain creation.

  Can you help?

  0
• 

  cPRex Jurassic Moderator

  • July 31, 2024 17:32

  Unfortunately there isn't much I can do on my end for that issue without seeing the problem and having access to the server.  If the issue happens across multiple devices then it wouldn't be a caching problem and is likely a server configuration issue of some sort.

  0
• 

  Paulo Taborda

  • July 31, 2024 20:06

  Thanks, for your help.

  0

Please sign in to leave a comment.