RoundCube "Oops... something went wrong!" after transfer to new server

JIKOmetrix

• August 06, 2024 14:49

Hello,

I transferred an account from one cPanel server to another of same version.

Now RoundCube throws "Oops... something went wrong!" after transfer to new server.

I'm not sure where to start to troubleshoot this. Other accounts on same server have not issue with RoundCube and function as expected.

Only this one account is throwing "Oops... something went wrong!" after transfer to new server. 

Any direction would be great.

• 

  JIKOmetrix

  • August 06, 2024 15:09

  To add to the mystery, in cpanel the default user can access roundcube with no errors.

  However, the one mailbox in the account gets a  "Oops... something went wrong!" when trying to access roundcube.

  I looked for error logs and did not see any yet.

  0
• 

  JIKOmetrix

  • August 06, 2024 15:23

  I found a few error files

  • carddav.log
  • errors.log
  • .php.error.log

  They do show errors. I Can see

  • ERROR: [1] no such table: carddav_addressbooks in carddav.log
  • PHP Deprecated:  Using ${var} in strings is deprecated, use {$var} instead  in php.error.log
  • DB Error: [1] no such table: carddav_addressbooks (SQL Query: SELECT * FROM carddav_addressbooks WHERE (("user_id" = '3'))) in errors.log

  It looks like thus user is missing carddav_addressbooks?

  0
• 

  JIKOmetrix

  • August 06, 2024 19:32

  But why would this one mailbox have a problem and not any other on the server or even in the same account?

   

  0
• 

  cPRex Jurassic Moderator

  • August 06, 2024 23:25

  The most likely explanation is that the Roundcube database was corrupted somehow.  Can you try working through this article and see if that takes care of the issue for that user?

  https://support.cpanel.net/hc/en-us/articles/360051956994-How-To-Fix-A-Corrupted-RoundCube-SQLite-Database

  0
• 

  JIKOmetrix

  • August 07, 2024 12:11

  Thank you. I'll do this today.

  0
• 

  JIKOmetrix

  • August 07, 2024 14:08

  Hello,

  This fixed the issue. Thank you.

  o allow RoundCube to start from the beginning without attempting to restore any previous settings or contacts.

  1. Rename the file <email_user>.rcube.db to <email_user>.rcube.db.bak or move it out of the folder
  2. For servers running PHP-FPM for the cPanel service the service should be restarted

     • • /scripts/restartsrv_cpanel_php_fpm --stop

       • /scripts/restartsrv_cpanel_php_fpm --start

  3. Attempt to access RoundCube again

  2
• 

  cPRex Jurassic Moderator

  • August 08, 2024 16:08

  Glad to hear you found a solution!

  0
• 

  JIKOmetrix

  • August 08, 2024 16:11

  Me too! :-)

  1

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