sitejet Builder not opening

Payal Saxena

• August 09, 2024 17:28

Stejet builder not opening. It is giving me error 404 

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  cPRex Jurassic Moderator

  • August 09, 2024 20:24

  Hey there!  Do you have root access to the system?  If so, can you check the cPanel log at /usr/local/cpanel/logs/error_log to see if you can find more details on that?
  
  If you only have access to cPanel you won't be able to fix this issue and you'll have to contact your hosting provider.

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  Mario Franco

  • August 10, 2024 21:00

  I'm having the same issue with all users at one server. No error is logged at:
  /usr/local/cpanel/logs/error_log
  
  I tried disabling server's firewall but issue persists. 
  
  

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  cPRex Jurassic Moderator

  • August 12, 2024 04:13

  Mario-Franco - I wouldn't expect a firewall to be the issue as this is just another page of the cPanel interface.  Can you try installing the package on the server with this command to see if that takes care of the issue?

  yum install cpanel-sitejet-plugin

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  Hans

  • August 28, 2024 01:25

  cPRex thanks, works for me. 

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