The 'leapp upgrade' process failed. - ELEVATE IN PROGRESS - Failed during stage 3

Trying to Elevate our second server to Almalinux 8.

/var/log/leapp/leapp-report.txt is empty. What to do ?

2024-08-22 14:59:56 (7587) [INFO]
* 2024-08-22 14:59:56 (7587) [INFO] Answerfile has been generated at /var/log/leapp/answerfile
* 2024-08-22 14:59:57 (7604) [INFO]
* 2024-08-22 14:59:57 (7493) [INFO] Sending notification: Failed to update to AlmaLinux 8
* 2024-08-22 14:59:57 (7498) [ERROR] The elevation process failed during stage 3.
* 2024-08-22 14:59:57 (7498) [ERROR]
* 2024-08-22 14:59:57 (7498) [ERROR] You can continue the process after fixing the errors by running:
* 2024-08-22 14:59:57 (7498) [ERROR]
* 2024-08-22 14:59:57 (7498) [ERROR] /usr/local/cpanel/scripts/elevate-cpanel --continue
* 2024-08-22 14:59:57 (7498) [ERROR]
* 2024-08-22 14:59:57 (7498) [ERROR] You can check the error log by running:
* 2024-08-22 14:59:57 (7498) [ERROR]
* 2024-08-22 14:59:57 (7498) [ERROR] /usr/local/cpanel/scripts/elevate-cpanel
* 2024-08-22 14:59:57 (7498) [ERROR]
* 2024-08-22 14:59:57 (7498) [ERROR] Last Error:
* 2024-08-22 14:59:57 (7498) [ERROR]
* 2024-08-22 14:59:57 (7498) [ERROR] The 'leapp upgrade' process failed.
* 2024-08-22 14:59:57 (7498) [ERROR]
* 2024-08-22 14:59:57 (7498) [ERROR] Please investigate, resolve then re-run the following command to continue the update:
* 2024-08-22 14:59:57 (7498) [ERROR]
* 2024-08-22 14:59:57 (7498) [ERROR] /scripts/elevate-cpanel --continue
* 2024-08-22 14:59:57 (7498) [ERROR]
* 2024-08-22 14:59:57 (7498) [ERROR]
* 2024-08-22 14:59:57 (7498) [ERROR] You can read the full leapp report at: /var/log/leapp/leapp-report.txt
* 2024-08-22 14:59:57 (9191) [FATAL] The 'leapp upgrade' process failed.

cPRex Jurassic Moderator

August 22, 2024 13:33

Hey there! If the leapp log is empty, it would almost certainly be best to create a ticket so our team can review that and see if we can find the underlying cause of the failure.

BigDil

August 22, 2024 13:38

cPRex I can't create ticket unfortunate the license is locked with Contabo GmbH.

August 22, 2024 13:39

Could you open a ticket with them? Unfortunately with the log and output being empty, there just isn't anything to work with without examining the server directly.

August 22, 2024 13:47

cPRex Unfortunately, they told me they dont support the CentOS7 anymore

August 22, 2024 13:49

Could you email cs@cpanel.net and then we can go from there?

August 22, 2024 14:04

cPRex Done. Inquiry’s ID: 95352984

August 22, 2024 14:08

Thanks!

August 23, 2024 08:01

cPRex, Still no response. Kindly look into this since all of our sites are offline.
Thanks

August 23, 2024 14:47

:( still no help

August 23, 2024 21:32

I've just given that ticket some priority so you'll be hearing from someone as soon as possible.

The 'leapp upgrade' process failed. - ELEVATE IN PROGRESS - Failed during stage 3

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