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Can't set up Google Drive destination

Answered
Angela

I've been having issues setting up Google Drive as a backup destination. My server manager says it's an issue with Google, but Google tells me it's an issue with cPanel. Not sure where to turn from here.

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Error: Validation for transport “Google Drive” failed: Could not create path directory “/Server Backups/”: Cache file /var/cpanel/backups/******apps.googleusercontent.com.yml not found. See GETTING STARTED in the docs for how to get started. at /usr/local/cpanel/3rdparty/perl/536/cpanel-lib/OAuth/Cmdline.pm line 202

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Access blocked: authorisation error

The OAuth client was deleted.
If you are a developer of this app, see error details.
Error 401: deleted_client
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Any help or advice would be appreciated, thank you in advance.

Comments

8 comments

Date Votes
  • cPRex Jurassic Moderator

    Hey there!  Are you able to access the Google Drive outside of cPanel with the same username and password and create that ServerBackups directory?  That's the first thing I would try, and that would confirm the user itself has access to the Google Drive side of things.

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  • Angela

    Thank you for your reply. Yes, I can access the drive with no issues.

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  • cPRex Jurassic Moderator

    Alright - good to know!  Can you check the quota management setting in the Google side of things outlined here?

    https://support.cpanel.net/hc/en-us/articles/360053377993-Google-Drive-backup-validation-failure-Could-not-create-path-directory

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  • Angela

    Sorry to be a pain, but I'm not really sure what I'm doing. I've attached a screenshot because this is the only thing I can see.

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  • cPRex Jurassic Moderator

    Thanks for sharing that - those values *look* like they should work just fine.

    Do you see anything else inside the logs in 

    /usr/local/cpanel/logs/cpbackup

    that would show more details on this?  If not, it would likely be best to create a ticket so this can be investigated directly on the system.

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  • Angela

    I can't access those logs on a shared server, but this is from the Google support page for one of the error messages is:

    401 deleted_client: The app or service isn’t registered with Google anymore

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  • Angela

    Please disregard, I've now solved this by adding a new url in the credentials field. Thank you so much for trying to help.

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  • cPRex Jurassic Moderator

    I'm glad you found a way to get that working!

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