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Can't login ssh lightsail as root

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4 comments

  • cPRex Jurassic Moderator

    Hey there!  cPanel doesn't have any control over the Lightsail panel, so I can't comment on that portion of your issue.  If you need to adjust the SSH service to be less restrictive you could enable password authentication in SSh directly through WHM using this tool:

    https://docs.cpanel.net/whm/security-center/ssh-password-authorization-tweak/

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  • Virda Agustina

    Okay, understood. However, my question is, if I want to use the "cPanel Elevate Project", can I only use the SSH key that I uploaded in "Manage root’s SSH Keys"? Because on this page https://cpanel.github.io/elevate/#before-updating, it is recommended to have multiple ways to access SSH. 

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  • cPRex Jurassic Moderator

    How you access the SSH service is completely unrelated to the ELevate project.  It would be best to have your hosting provider determine why their browser-based system isn't working in case you lose access to the server directly.

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  • Virda Agustina

    okay, it's already solved. thank you

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