Unable to login WHM

mr_xero

• August 24, 2024 21:05
• Edited

Cpanel version 11.122.0.5

While trying to login:  Your session cookie is invalid. Please log in again.
/usr/local/cpanel/logs/session_log: 

[2024-08-27 08:35:33 +0100] info [whostmgrd] xx.xx.xx.xx  NEW root:JtlbrvI70wQFi7ew address=xx.xx.xx.xx,app=whostmgrd,creator=root,method=handle_form_login,path=form,possessed=0
[2024-08-27 08:35:33 +0100] info [whostmgrd] xx.xx.xx.xx PURGE root:JtlbrvI70wQFi7ew badpass

Hostname is not connected with Cloudflare
Tired using direct ip:2087 login, still same.
Changed: /var/cpanel/cpanel.config
cookieipvalidation=disabled
I tired cleaning browser data/cookies. changing browsers, still same.

still same, please help, 11.120.0.15 was working fine.

 

• 

  mr_xero

  • August 25, 2024 07:22

  Is it could be any SSL related errors?

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  mr_xero

  • August 25, 2024 11:34

  Updates:
  I have downgraded to 11.122.0.4 , this version is working fine.

  The 11.122.0.5 is problematic, even i tired with fresh installations , 11.122.0.5 same issues.

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  cPRex Jurassic Moderator

  • August 26, 2024 14:36

  Hey there!  I'm not able to reproduce this issue on my end.  I do know we have a case to remove that warning, but are you saying you aren't able to login at all, even after entering the username and password?

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  mr_xero

  • August 26, 2024 14:47

  Hi,

  Sadly yes, it was logging out immediately, as i attached the screenshot.  

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  cPRex Jurassic Moderator

  • August 26, 2024 14:52

  Could you create a support ticket on that so we can see it in action?

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  mr_xero

  • August 28, 2024 06:00

  As i have already back to the 122.0.4 version, its already started usages in production mode. im ok with it for now.

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  cPRex Jurassic Moderator

  • August 28, 2024 13:35

  If you run into this again we'd be happy to take a look!

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