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cant update from 120.0.16 to 122.0.05

Answered
Ali Hudan 
I can't update from version 120.0.16 to version 122.0.05. Below is the log of the update results:
=> Log closed Mon Aug 26 21:18:56 2024
=> Log closed Mon Aug 26 21:18:56 2024
[2024-08-26 21:18:56 +0700]   Sync child 8205 exited cleanly.
[2024-08-26 21:18:56 +0700]   Sync child 8200 exited cleanly.
[2024-08-26 21:18:56 +0700]   Sync child 8208 exited cleanly.
[2024-08-26 21:18:56 +0700]   Sync child 8207 exited cleanly.
[2024-08-26 21:18:56 +0700]   Sync child 8210 exited cleanly.
[2024-08-26 21:18:56 +0700]   Sync child 8196 exited cleanly.
=> Log closed Mon Aug 26 21:18:56 2024
[2024-08-26 21:18:56 +0700]   Sync child 8195 exited cleanly.
=> Log closed Mon Aug 26 21:18:56 2024
[2024-08-26 21:18:56 +0700]   Sync child 8198 exited cleanly.
[2024-08-26 21:18:56 +0700]   Sync child 8204 exited cleanly.
[2024-08-26 21:18:56 +0700]   Sync child 8202 exited cleanly.
[2024-08-26 21:18:56 +0700]   All files Staged
[2024-08-26 21:18:56 +0700]   Testing if the newly downloaded packages can be installed without conflict
[2024-08-26 21:18:56 +0700]   Testing RPM transaction
[2024-08-26 21:18:56 +0700]    oniguruma is needed by (installed) alt-php-internal-mbstring-8.2.14-2.el8.x86_64
[2024-08-26 21:18:56 +0700]  libonig.so.5()(64bit) is needed by (installed) alt-php-internal-mbstring-8.2.14-2.el8.x86_64
[2024-08-26 21:18:56 +0700] W Exit Code: 25
[2024-08-26 21:18:56 +0700] ***** FATAL: Test install failed: error: Failed dependencies:
[2024-08-26 21:18:56 +0700]  oniguruma is needed by (installed) alt-php-internal-mbstring-8.2.14-2.el8.x86_64
[2024-08-26 21:18:56 +0700]  libonig.so.5()(64bit) is needed by (installed) alt-php-internal-mbstring-8.2.14-2.el8.x86_64
[2024-08-26 21:18:56 +0700]   The Administrator will be notified to review this output when this script completes
[2024-08-26 21:18:56 +0700] ***** FATAL: Error testing if the packages will install: Test install failed: error: Failed dependencies:
[2024-08-26 21:18:56 +0700]  oniguruma is needed by (installed) alt-php-internal-mbstring-8.2.14-2.el8.x86_64
[2024-08-26 21:18:56 +0700]  libonig.so.5()(64bit) is needed by (installed) alt-php-internal-mbstring-8.2.14-2.el8.x86_64
[2024-08-26 21:18:56 +0700]   see https://go.cpanel.net/rpmcheckfailed for more information
[2024-08-26 21:18:56 +0700]   The Administrator will be notified to review this output when this script completes
[2024-08-26 21:18:56 +0700]   Removing staged files and directories for binaries/linux-c8-x86_64, cpanel
[2024-08-26 21:18:57 +0700]   Removing staged files and directories for jupiter
=> Log closed Mon Aug 26 21:18:57 2024
[2024-08-26 21:18:57 +0700] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.7913.4291.1724681869.log` failed, exited with code 1 (signal = 0)
=> Log closed Mon Aug 26 21:18:57 2024

Comments

9 comments

Date Votes
  • cPRex Jurassic Moderator

    Hey there!  This sounds like an issue with the CloudLinux mirrors, as that is what distributes the alt-php packages.  Can you try running this on the system to see if that works?

    yum clean all
    yum makecache
    yum update

    If that works well, can you try the "/scripts/upcp --force" again?

    0
  • Ali Hudan

    Thank you for answering my question, here is the log after I entered the command as you said:

    [2024-08-27 09:14:47 +0700]   Sync child 91738 exited cleanly.
    [2024-08-27 09:14:47 +0700]   Sync child 91742 exited cleanly.
    [2024-08-27 09:14:47 +0700]   Sync child 91741 exited cleanly.
    [2024-08-27 09:14:47 +0700]   Sync child 91739 exited cleanly.
    [2024-08-27 09:14:47 +0700]   Sync child 91736 exited cleanly.
    [2024-08-27 09:14:47 +0700]   All files Staged
    [2024-08-27 09:14:47 +0700]   Testing if the newly downloaded packages can be installed without conflict
    [2024-08-27 09:14:47 +0700]   Testing RPM transaction
    [2024-08-27 09:14:47 +0700]     oniguruma is needed by (installed) alt-php-internal-mbstring-8.2.14-2.el8.x86_64
    [2024-08-27 09:14:47 +0700]     libonig.so.5()(64bit) is needed by (installed) alt-php-internal-mbstring-8.2.14-2.el8.x86_64
    [2024-08-27 09:14:47 +0700] W Exit Code: 25
    [2024-08-27 09:14:47 +0700] ***** FATAL: Test install failed: error: Failed dependencies:
    [2024-08-27 09:14:47 +0700]     oniguruma is needed by (installed) alt-php-internal-mbstring-8.2.14-2.el8.x86_64
    [2024-08-27 09:14:47 +0700]     libonig.so.5()(64bit) is needed by (installed) alt-php-internal-mbstring-8.2.14-2.el8.x86_64
    [2024-08-27 09:14:47 +0700]   The Administrator will be notified to review this output when this script completes
    [2024-08-27 09:14:47 +0700] ***** FATAL: Error testing if the packages will install: Test install failed: error: Failed dependencies:
    [2024-08-27 09:14:47 +0700]     oniguruma is needed by (installed) alt-php-internal-mbstring-8.2.14-2.el8.x86_64
    [2024-08-27 09:14:47 +0700]     libonig.so.5()(64bit) is needed by (installed) alt-php-internal-mbstring-8.2.14-2.el8.x86_64
    [2024-08-27 09:14:47 +0700]   see https://go.cpanel.net/rpmcheckfailed for more information
    [2024-08-27 09:14:47 +0700]   The Administrator will be notified to review this output when this script completes
    [2024-08-27 09:14:47 +0700]   Removing staged files and directories for binaries/linux-c8-x86_64, cpanel
    [2024-08-27 09:14:48 +0700]   Removing staged files and directories for jupiter
    => Log closed Tue Aug 27 09:14:48 2024
    [2024-08-27 09:14:48 +0700]   17% complete
    [2024-08-27 09:14:48 +0700] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.91640.4294302.1724681871.log --force` failed, exited with code 1 (signal = 0)
    => Log closed Tue Aug 27 09:14:48 2024

    0
  • cPRex Jurassic Moderator

    Thanks for trying that - are you using CloudLinux as the server's operating system?

    0
  • Ali Hudan 
    I use AlmaLinux 8.10.0 operating system
    0
  • cPRex Jurassic Moderator

    Do you have Imunify360 or any other tools from CloudLinux installed?  I'm trying to determine why you have CloudLinux packages on the machine and if those should be removed.  Did this machine have CloudLinux at some point and that was reverted back to AlmaLinux?

    0
  • Ali Hudan 
    Imunify360 is installed on the VPS

     

    0
  • cPRex Jurassic Moderator

    Thanks for the information.  Can you try running this to install the missing packages?

    dnf install oniguruma

    We are tracking this issue through EA-12204 and you can follow along with the article at https://support.cpanel.net/hc/en-us/articles/25891742461719-Error-libonig-so-5-64bit-is-needed-by-installed-jq-1-6-16-el9-x86-64-during-cPanel-update to stay updated of any changes.

    0
  • Ali Hudan 
    Thank you, after I installed oniguruma then tried again to update the cpanel version and it worked.

    => Log opened from cPanel Update (upcp) - Slave (240281) at Wed Aug 28 08:55:37 2024
    [2024-08-28 08:55:37 +0700]   Running Standardized hooks
    [2024-08-28 08:55:38 +0700]   
    [2024-08-28 08:55:38 +0700]  cPanel update completed
    [2024-08-28 08:55:38 +0700]   A log of this update is available at /var/cpanel/updatelogs/update.240281.12805790.1724681880.log
    [2024-08-28 08:55:38 +0700]   Removing upcp pidfile
    [2024-08-28 08:55:38 +0700]   
    [2024-08-28 08:55:38 +0700] Completed all updates
    => Log closed Wed Aug 28 08:55:38 2024
    0
  • cPRex Jurassic Moderator

    I'm glad to hear that took care of the issue!

    0

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