Switch license
Answered
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Hey there! I'm not able to do anything with licenses through the Forums. If you message cs@cpanel.net they'll be able to take care of that for you!
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I created ticket Id #95355153 Yesterday at 13:39 but still no answer from support.
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We experienced an issue with the licensing system over the weekend so there is quite a backlog on the Customer Service side of things. I do see that ticket and they'll be getting to it as soon as they can.
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Yes I know about the weekend issue. I will ask you for early equipment. Today users at school could not function.
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I'm so sorry to hear that!
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Would it be possible to resolve this by 28/08/2024 7:00 Central European Time (CET)? Or at least assign a trial license for IP 193.87.171.146?
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I see this has an active license that was activated yesterday - are you still seeing any issues?
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I had no problem with the license. I just need to move the valid education license to a new public IP address.
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Got it - I've reached out to our Customer Service team and they'll be on that soon!
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It is already solved. Thank you
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i saw they were working on ticket yesterday - I'm glad to hear they took care of things!
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