Email Not received

Carmen Wong

• August 27, 2024 14:24

If I send emails, the recipients receive them without any issues. However, when they try to send emails to me, I don't receive them. What could be causing this?

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  cPRex Jurassic Moderator

  • August 27, 2024 15:17

  Hey there!  cPanel itself doesn't control your email address, so I've removed that portion of your post for security reasons.  I'm not seeing any DNS or connection issues that would cause a problem with the email, so if you aren't receiving messages you'll need to speak with your hosting provider so they can check the logs on the server and determine what the issue is.

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