Connection closed (user disabled)

Answered

Unnamed User

• August 27, 2024 23:48

 

Hello everyone . Thank you in advance for your help.

Why do I get the following error:

Aug 23 10:37:51 cp-cl02 dovecot[2337577]: pop3-login: Disconnected: Connection closed (user disabled): user=<lxxx@xxxxxxxxxxxxx>, > > method=PLAIN, rip=x.x.x.x, lip=x.x.x.x, TLS: Connection closed, session=<8na4jlsg3HK1Q1LE>.

I never observed this before:   Connection closed (user disabled):

I wish to know what is causing it and how can I fix it.

Thank you.

 

• 

  mtindor

  • August 27, 2024 23:59

  Log into your cPanel account, navigate to Email Accounts, find the email account in question and "Manage" it.   It probably has a restriction set.

  0
• 

  Unnamed User

  • August 28, 2024 00:07

  No. I've already exhausted that step, that's not it.  Besides it is itermitent: one time it works correctly and another time it shows “user disabled”.

  I google this “pop3-login: Disconnected: Connection closed (user disabled)” and find nothing, as if this is something undocumented, strange that I can't find a single result.  

  0
• 

  mtindor

  • August 28, 2024 12:07

  I have no idea.  I don't use cPHulk, but if you do maybe that is stopping access with that mesage because of too many simultaneous logins or too many failed authentications.

  0
• 

  cPRex Jurassic Moderator

  • August 28, 2024 14:21

  Is this for a valid email account that exists on your machine?  I have a few of these entries on my personal server, but they look like basic access attempts to email accounts that don't exist.

  0
• 

  Unnamed User

  • August 28, 2024 14:28

  I found out that it is a bug in Immunify360.  Thank you for trying to help me.
  
   resp: '{ "action": "I360_BLOCKED", "message": "[IM360_RBL] The IP 179.x.x.x has been locked due to Imunify RBL" }

  and the result was:
  
  

  Aug 27 23:57:32 cp-cl02 dovecot[1301487]: pop3-login: Disconnected: Connection closed (user disabled)

  0
• 

  cPRex Jurassic Moderator

  • August 28, 2024 14:30

  Oh nice - I didn't even realize that was a feature of Imunify!

  0

Please sign in to leave a comment.