Roundcube - ERR_TOO_MANY_REDIRECTS on specific mail account
I've got a client that he can't log in at the Roundcube Webmail using a specific email address, he got the error...
ERR_TOO_MANY_REDIRECTS
...in the browser.
It also happens with a specific account, others works fine...
Also the cookies keep rotating while the redirect happens, how can I start digging in it to understand what is happening?
Or this is a known issue?
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Hey there! Usually when this happens with just one account this is a problem with the Roundcube database:
Can you check the logs to see if you can find a specific issue? https://support.cpanel.net/hc/en-us/articles/360054983694-Where-can-I-find-the-Roundcube-error-log
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I have same problem but i cannot read this post https://support.cpanel.net/hc/en-us/articles/360051956994 from this post https://support.cpanel.net/hc/en-us/articles/5611656684695-Unable-to-log-into-Roundcube-Too-many-redirects
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Can you try the detail in the article here? https://support.cpanel.net/hc/en-us/articles/25845651314839-v120-Unable-to-access-Roundcube-webmail-DB-Error-in-view-caldav-calendars-merged
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Is there any reason why I can't access the article?
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matt1206 - Since there is an internal case linked to that article we are actively working on, you need to be signed in to see the page so you can follow along for updates.
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cPRex - I am signed in and that's the error page being presented.
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And you're clicking this exact link?
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I was clicking this one:
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That article has been removed because it could potentially lead to data loss.
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Oh OK, so the fix for the issue with the ERR_TOO_MANY_REDIRECTS is in the working link now?
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It should take care of it - if not, it would be best to create a ticket so it can be investigated directly.
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Thanks, confirmed that's just fixed the issue :)
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Glad to hear it!
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