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Account Creation Status: failed | Quotas are not enabled on any of the provided paths

Raj Kumar

when i create account then showing error, 

im unsing dedicted server almalinux 9 with cloudlinux

Account Creation Status: failed

The system failed to allocate a user id because of an error: Cpanel::Exception::Quota::NotEnabled/(XID sdd53m) Quotas are not enabled on any of the provided paths. Please check the paths and try again. Paths: at /usr/local/cpanel/Cpanel/Quota/Common.pm line 200. Cpanel::Quota::Common::get_limits(Cpanel::Quota::Common=HASH(0x6dea0d0)) called at /usr/local/cpanel/Whostmgr/Accounts/IdTrack.pm line 175 Whostmgr::Accounts::IdTrack::uid_has_disk_usage(1000) called at /usr/local/cpanel/Whostmgr/Accounts/IdTrack.pm line 122 eval {...} called at /usr/local/cpanel/Whostmgr/Accounts/IdTrack.pm line 122 Whostmgr::Accounts::IdTrack::allocate(HASH(0x6de59f8)) called at /usr/local/cpanel/Whostmgr/Accounts/Create/Components/SystemUser.pm line 68 Whostmgr::Accounts::Create::Components::SystemUser::_run(SCALAR(0x25eb1d0), HASH(0x65ddb80)) called at /usr/local/cpanel/Whostmgr/Accounts/Create/Components/Base.pm line 64 eval {...} called at /usr/local/cpanel/Whostmgr/Accounts/Create/Components/Base.pm line 64 Whostmgr::Accounts::Create::Components::Base::__ANON__(Whostmgr::Accounts::Create::Components::SystemUser=HASH(0x6db6318), CODE(0x25e1450), SCALAR(0x25eb1d0), HASH(0x65ddb80), __CPANEL_HIDDEN__) called at /usr/local/cpanel/Whostmgr/Accounts/Create/Components/Base.pm line 75 Whostmgr::Accounts::Create::Components::Base::run(Whostmgr::Accounts::Create::Components::SystemUser=HASH(0x6db6318), SCALAR(0x25eb1d0), HASH(0x65ddb80)) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 365 Whostmgr::Accounts::Create::_wwwacct(__CPANEL_HIDDEN__, 0, __CPANEL_HIDDEN__, 4, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, ARRAY(0x40c7060), ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 3135 Whostmgr::Accounts::Create::__createaccount("plan", "default", "spf", 1, "max_team_users", 7, "maxaddon", 0, ...) called at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 3284 Whostmgr::Accounts::Create::_createaccount("plan", "default", "spf", 1, "max_team_users", 7, "maxaddon", 0, ...) called at whostmgr/bin/whostmgr5.pl line 794 main::wwwacct("wwwacct") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 364 Whostmgr::Dispatch::_do_call("wwwacct", HASH(0x40a9878), HASH(0x40a9de8)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 176 Whostmgr::Dispatch::dispatch("wwwacct", 1, ARRAY(0x40a9da0), HASH(0x40a9de8)) called at whostmgr/bin/whostmgr5.pl line 264

Comments

7 comments

Date Votes
  • cPRex Jurassic Moderator

    Hey there!  It sounds like there are no quotas configured in the operating system itself.  What happens when you run "/scripts/initquotas" command on the command line? 

    0
  • Mthokozisi

    I'm facing the same error: 

    [root@s1 ~]# /scripts/initquotas
    journaled quota support: kernel supports, user space tools supports (available)
    /dev/vda2 (already configured quotas = 1).
    Updating Quota Files......
            Running Task: “/sbin/quotacheck --create-files --user --group --verbose --force --use-first-dquot --no-remount --format=vfsv1 /dev/vda2”.
    quotacheck: Your kernel probably supports ext4 quota feature but you are using external quota files. Please switch your filesystem to use ext4 quota feature as external quota files on ext4 are deprecated.
            quotacheck: Scanning /dev/vda2 [/] quotacheck: Old group file name could not been determined. Usage will not be subtracted.
            quotacheck: Checked 278135 directories and 1834285 files
            quotacheck: Quota file //quota.user has IMMUTABLE flag set. Clearing.
            quotacheck: Failed to remove IMMUTABLE flag from quota file //quota.user: Operation not permitted
            done

    Completed Task: “/sbin/quotacheck --create-files --user --group --verbose --force --use-first-dquot --no-remount --format=vfsv1 /dev/vda2” in 1.238 second(s).
    ....Done
    Quotas have been enabled and updated.

     

    I still get the same error

     

    0
  • cPRex Jurassic Moderator

    Mthokozisi - I have the team looking into this now and I'll post an update as soon as I have one to share.

    0
  • cPRex Jurassic Moderator

    At this time it seems a reboot is fixing this issue.  I know that is disruptive, but you could try a reboot at a time when that is convenient for you and see if that resolves the issue?

    0
  • Mthokozisi

    Thank you for your response, I tried rebooting the server but still the same error. It seems like I cannot create new accounts.

    0
  • Mthokozisi

    Someone suggested I check this: 

    vi /etc/fstab

    response:

    /dev/vda2       /       ext4    defaults,usrquota,grpquota        1       1
    /usr/tmpDSK             /tmp                    ext4    defaults,noauto        0 0
    0
  • cPRex Jurassic Moderator

    It would be best to contact your hosting provider about this issue as that all looks to be configured correctly.

    0

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