Suspend account returning account does not exist

Answered

Misbarcom

• September 13, 2024 01:42

Hello all,

I am facing a problem with suspending cpanel account using whmapi on my server. when I make a request using below url to my server

https://myserver:2087/json-api/suspendacct?api.version=1&user=accountName

I get response back from the server like below

{"result":[{"status":0,"statusmsg":"_suspendacct called for a user that does not exist. ()"}]}

off course the account correct and exist on my server, Am I doing something wrong here? appreciate any help on this. 

cpanel version on my server is 122.0.13 and it is running on Alma Linux v9.4.0

Many thanks

 

 

 

 

 

 

• 

  cPRex Jurassic Moderator

  • September 13, 2024 03:13

  Hey there!  I just tested that API call on a version 122 system and that is working well for me.

  Do you see a directory inside /var/cpanel/userdata for the user in question?  Also, I'm assuming everything else about the account (cPanel account, mail, etc.) is working normally?

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• 

  Misbarcom

  • September 15, 2024 03:06

  Hi,

  Got it working finally after I did some debugging, basically the problem was URL encoding method I was using from C#.

  Many thanks  

   

   

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  cPRex Jurassic Moderator

  • September 16, 2024 00:45

  I'm glad you were able to find the issue!

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