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Auto SSL Stopped working, returning 403, Forbidden

Answered
Nikolay Nachev

Hello.

I've had this account for many years now, all of a sudden it seems to have stopped working (without me changing anything on my side).

Here is a screenshot of what the error log looks like:


My certificate will expire in about a week. Anything I can do to fix this?

Comments

7 comments

Date Votes
  • cPRex Jurassic Moderator

    Hey there!  What version of cPanel are you on?  I would recommend switching the AutoSSL provider from Sectigo to Let's Encrypt (https://docs.cpanel.net/knowledge-base/third-party/the-lets-encrypt-plugin/) to see if that takes care of things, as that is our default provider now.

    0
  • Nikolay Nachev

    Hey there.

    I'm on 106.0.13

    Is it possible to switch the provider without updating cPanel?

    0
  • cPRex Jurassic Moderator

    Yes, you can switch the provider to Let's Encrypt without performing a full cPanel update using the details in that article - although I'd still recommend getting updated as soon as you can.

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  • Nikolay Nachev

    Tried what was suggested in here:

    https://docs.cpanel.net/knowledge-base/third-party/the-lets-encrypt-plugin/108/#installation

    and here is the error I got:

    [root@server ~]# /usr/local/cpanel/scripts/install_lets_encrypt_autossl_provider


    Cpanel::Exception::HTTP::Server/(XID d7c2ub) The response to the HTTP (Hypertext Transfer Protocol) “GET” request from “https://securedownloads.cpanel.net/cpanel-plugins/0/cpanel-plugins.repo” indicated an error (403, Forbidden): <!DOCTYPE html>
    <!--[if lt IE 7…
     at /usr/local/cpanel/Cpanel/HTTP/Client.pm line 132.
            Cpanel::HTTP::Client::request(Cpanel::HTTP::Client=HASH(0x2059ea8), "GET", "https://securedownloads.cpanel.net/cpanel-plugins/0/cpanel-pl"..., HASH(0x2059fc8)) called at (eval 6) line 6
            HTTP::Tiny::get(Cpanel::HTTP::Client=HASH(0x2059ea8), "https://securedownloads.cpanel.net/cpanel-plugins/0/cpanel-pl"...) called at /usr/local/cpanel/Cpanel/Plugins/Repo.pm line 108
            Cpanel::Plugins::Repo::get_config() called at /usr/local/cpanel/Cpanel/Plugins/Repo.pm line 60
            Cpanel::Plugins::Repo::install() called at /usr/local/cpanel/Cpanel/Plugins.pm line 155
            Cpanel::Plugins::install_or_upgrade_plugins("cpanel-letsencrypt-v2") called at /usr/local/cpanel/scripts/install_lets_encrypt_autossl_provider line 19
            scripts::install_lets_encrypt_autossl_provider::run() called at /usr/local/cpanel/scripts/install_lets_encrypt_autossl_provider line 16

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  • cPRex Jurassic Moderator

    Thanks for the additional details - it looks like you do have to update to at least version 110 in order for Let's Encrypt to install properly, although your system likely supports that version.  Are you able to update to 110?

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  • Nikolay Nachev

    Yes, updating do 110 fixed it.

    Cheers!

    0
  • cPRex Jurassic Moderator

    I'm glad that's all it took!

    0

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