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Error SSL/TLS Wizard cPANEL

Angel Castro

Hi.

I received this error:

The system failed to load the market provider module for “cPStore” because of an error: (XID jvuf8n) The request failed. (Error ID: jvuf8n) Ask your hosting provider to research this error in cPanel & WHM’s main error log. at /usr/local/cpanel/Cpanel/Market.pm line 625.

 

Also, when checking in WHM, in Market Provider Manager, I algo got this error:

API failure: (XID usrm2u) 1 error occurred:\nError #1: The response to the HTTP (Hypertext Transfer Protocol) “GET” request from “https://store.cpanel.net/json-api/products/cpanel/4?version=11.92.0” indicated an error (403, Forbidden): <!DOCTYPE html>\n<!--[if lt IE 7…

 

Comments

3 comments

Date Votes
  • cPRex Jurassic Moderator

    Hey there!  Do you see anything helpful in the main cPanel log at /usr/local/cpanel/logs/error_log on the system?  That would be the best place to check for more details about this, so I'd start there and see what you find.

    0
  • Angel Castro

    this is the stack error log

    Cpanel::Exception::HTTP::Server/(XID 2me6yq) The response to the <abbr title="Hypertext Transfer Protocol">HTTP</abbr> “GET” request from “https://store.cpanel.net/json-api/products/cpanel/4?version=11.92.0” indicated an error (403, Forbidden): <!DOCTYPE html>
    <!--[if lt IE 7…
     at /usr/local/cpanel/Cpanel/HTTP/Client.pm line 132.
        Cpanel::HTTP::Client::request(Cpanel::HTTP::Client=HASH(0x319aae0), "GET", "https://store.cpanel.net/json-api/products/cpanel/4?version=1"..., HASH(0x342f478)) called at (eval 15) line 6
        HTTP::Tiny::get(Cpanel::HTTP::Client=HASH(0x319aae0), "https://store.cpanel.net/json-api/products/cpanel/4?version=1"...) called at /usr/local/cpanel/Cpanel/cPStore.pm line 220
        Cpanel::cPStore::__ANON__() called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/Try/Tiny.pm line 97
        eval {...} called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/Try/Tiny.pm line 88
        Try::Tiny::try(CODE(0x33f5d40), Try::Tiny::Catch=REF(0x324a368)) called at /usr/local/cpanel/Cpanel/cPStore.pm line 248
        Cpanel::cPStore::_request(Cpanel::cPStore=HASH(0x320f5e8), "get", "products/cpanel/4?version=11.92.0") called at /usr/local/cpanel/Cpanel/cPStore.pm line 196
        Cpanel::cPStore::get(Cpanel::cPStore=HASH(0x320f5e8), "products/cpanel/4?version=11.92.0") called at /usr/local/cpanel/Cpanel/Market/Provider/cPStore/ProductsCache.pm line 66
        Cpanel::Market::Provider::cPStore::ProductsCache::_fetch_from_cpstore() called at /usr/local/cpanel/Cpanel/Market/Provider/cPStore/ProductsCache.pm line 78
        Cpanel::Market::Provider::cPStore::ProductsCache::__ANON__() called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/Try/Tiny.pm line 97
        eval {...} called at /usr/local/cpanel/3rdparty/perl/530/lib/perl5/cpanel_lib/Try/Tiny.pm line 88
        Try::Tiny::try(CODE(0x31eb310), Try::Tiny::Catch=REF(0x2e18b40)) called at /usr/local/cpanel/Cpanel/Market/Provider/cPStore/ProductsCache.pm line 96
        Cpanel::Market::Provider::cPStore::ProductsCache::_LOAD_FRESH("Cpanel::Market::Provider::cPStore::ProductsCache") called at /usr/local/cpanel/Cpanel/CacheFile.pm line 242
        Cpanel::CacheFile::load("Cpanel::Market::Provider::cPStore::ProductsCache") called at /usr/local/cpanel/Cpanel/Market/Provider/cPStore/ProductsCache.pm line 139
        Cpanel::Market::Provider::cPStore::ProductsCache::load_with_short_name("Cpanel::Market::Provider::cPStore::ProductsCache") called at /usr/local/cpanel/Cpanel/Market/Provider/cPStore/ProductsCache.pm line 104
        Cpanel::Market::Provider::cPStore::ProductsCache::load("Cpanel::Market::Provider::cPStore::ProductsCache") called at /usr/local/cpanel/Cpanel/Admin/Modules/Cpanel/market.pm line 125
        Cpanel::Admin::Modules::Cpanel::market::CACHE_CPSTORE_PRODUCTS(Cpanel::Admin::Modules::Cpanel::market=HASH(0x31bf600)) called at /usr/local/cpanel/Cpanel/Admin/Base.pm line 713
        eval {...} called at /usr/local/cpanel/Cpanel/Admin/Base.pm line 713
        Cpanel::Admin::Base::run("Cpanel::Admin::Modules::Cpanel::market", "username", undef, "uid", 1011, "function", "CACHE_CPSTORE_PRODUCTS", "args", ...) called at /usr/local/cpanel/Cpanel/AdminBin/Server/Backend.pm line 132
        eval {...} called at /usr/local/cpanel/Cpanel/AdminBin/Server/Backend.pm line 130
        Cpanel::AdminBin::Server::Backend::run_admin_module("perl_module", "Cpanel::Admin::Modules::Cpanel::market", "uid", 1011, "args", ARRAY(0x3149628), "function", "CACHE_CPSTORE_PRODUCTS", ...) called at /usr/local/cpanel/Cpanel/AdminBin/Server.pm line 222
        Cpanel::AdminBin::Server::_request_handler(Cpanel::AdminBin::Server=HASH(0x3148fc8), HASH(0x3149400), undef) called at /usr/local/cpanel/Cpanel/AdminBin/Server.pm line 123
        Cpanel::AdminBin::Server::__ANON__() called at /usr/local/cpanel/Cpanel/Try.pm line 193
        eval {...} called at /usr/local/cpanel/Cpanel/Try.pm line 193
        Cpanel::Try::try(CODE(0x3149118), "Cpanel::Exception::ProcessNotRunning", CODE(0x3149190)) called at /usr/local/cpanel/Cpanel/AdminBin/Server.pm line 126
        Cpanel::AdminBin::Server::handle_cpwrapd_request(Cpanel::AdminBin::Server=HASH(0x3148fc8), HASH(0x3137e58)) called at /usr/local/cpanel/Cpanel/Server.pm line 2442
        Cpanel::Server::handle_cpwrapd_connection(Cpanel::Server=HASH(0x2eab480)) called at cpsrvd.pl line 1832
        cpanel::cpsrvd::_handle_unix_socket_connection("handle_cpwrapd_connection") called at cpsrvd.pl line 1092
        cpanel::cpsrvd::script() called at cpsrvd.pl line 432

    0
  • cPRex Jurassic Moderator

    Is there any way you can update the server from version 92?  If I'm recalling things correctly, we don't have any unique blockers at that version number, so you should be able to update at least somewhat.  Otherwise, I don't believe there will be a way to get this working.

    0

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