Some users can't open webmail

lulzkiller

• October 10, 2024 08:39

Some of my users can't open the webmail. When they try, they just get served with a page with the text

{

    "action": "login",

    "exec": "window.setTimeout(function(){ rcmail.redirect('/cpsess2569807776/3rdparty/roundcube/?_task=mail',true); }, 0);"

}

If they remove this part of the URL, then webmail opens fine. So its not redirecting to the webmail i guess ?

• 

  cPRex Jurassic Moderator

  • October 10, 2024 13:54

  Hey there!  This sounds like it could be related to browser caching.  If that same user tries with a different browser or device, such as a phone or tablet, does the access work well there?

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  lulzkiller

  • October 10, 2024 15:34

  The client tried in several browsers, but it was the same. Then i tried locally on my machine. There it worked perfectly fine lol

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  cPRex Jurassic Moderator

  • October 10, 2024 15:38

  Of course - things always work well when the boss is watching!

  The only thing I can think of would be to ensure the user is accessing a new session each time so they are getting a new session id number - that's the cpanelXXXXXXXXX number in the URL.

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