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[Solved] DNSOnly - Invalid License File. Incorrect authority delivering the license

Carlos Sidnei
  • Edited

I have two servers with cpanel dns only in two different data centers and both have stopped working

# /usr/local/cpanel/cpkeyclt
Updating cPanel license...Done. Update Failed!
Error message:
The cPanel license server said that a license could not be issued for your server (500).
For more information visit: https://www.cpanel.net/lic/

The exact message was: Invalid license type; DNSOnly, please contact customer service. (XXX.XXX.XXX.XXX)

Comments

14 comments

Date Votes
  • WebTuga

    We have exactly the same problem. Already submitted a ticket hours ago, but don't have any reply yet.

    0
  • Carlos Sidnei

    I opened the ticket too, I noticed that my servers are not synchronizing with the dns servers (probably because the license has expired)

    0
  • cPRex Jurassic Moderator

    Hey there!  This is a known issue with some DNSOnly licenses that we're tracking, but we do need you each to open a ticket so we can determine the cause of the issue on your machine.

    0
  • Carlos Sidnei

    Hello cPRex,

    In the ticket I opened, I informed my IP numbers

    Here is my ticket number: 95384322

    0
  • WebTuga

    Our ticket number is: #95384143

    0
  • Slava Cherkashyn

    Our ticket is 95384360

    0
  • Robledo Ribeiro

    I also got the same issue, this is my ticket: #95384379

    0
  • support team

    hi,

    ticket : #95384104 same error on different server we have

    0
  • Carlos Sidnei

    Solved for me (Response I received from cpanel support):

    Hello,
     
    Thank you for your patience. This issue looks to relate to internal case CPANEL-45986 that was recently opened with our developers. The issue relates to entries in the /etc/userdomains file on DNSONLY servers. The workaround is to ensure the file just has the following in it:
     

    *: nobody

     
    The following commands should apply the workaround:
     

    cp -avp /etc/userdomains{,-backup}
    head -1 /etc/userdomains-backup > /etc/userdomains
    /usr/local/cpanel/cpkeyclt
    0
  • cPRex Jurassic Moderator

    Update - we're going to be rolling back this change as it's disrupting more customers than we anticipated, so this won't be happening much longer.

    0
  • Carlos Sidnei
    • Edited

    Here I did the procedure I received and used a script that I use when I have problems with DNS zones:

    rm - f /etc/named.conf.backup1 && mv /etc/named.conf /etc/named.conf.backup1 && /scripts/rebuilddnsconfig

    0
  • ibrahim SEN

    I have the same problem and the steps above do not work.
    I opened a ticket and I am waiting for a reply.
    Ticket Number : #95386899



    1
  • cPRex Jurassic Moderator

    ibrahim SEN - apparently your cPanel version was too old to receive updates, which is what was causing the issues you were seeing, and it looks like you're going to be updating those machines soon.

    0
  • ibrahim SEN

    Yes,
    i ignored the update for a long time. now i will see if i can use powerdns. it's always good to have alternatives.

    0

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