Autossl queue error is in error
We've just moved some hosting accounts from a very old server (v.86) to an almost new server (110). We keep getting a pending SSL queue error for one of the accounts:
“SSL Pending Queue” failed because of an error.
/usr/local/cpanel/bin/process_ssl_pending_queue encountered an error: (XID ssqthe) Provide the “order_item_id” parameter for the “Cpanel::Market::Provider::cPStore::get_certificate_if_available” function.
The system generated this notice on Wednesday, October 16, 2024 at 4:17:02 PM UTC.
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cP
All Sectigo certs have been installed on all hostnames; no other domains are having this issue. There is no pending queue, and checking autossl results in success.
Any idea what the problem is and how to correct it?
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Hey there! Can you switch to Let's Encrypt and see if that resolves the issue?
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Done. Ran autossl check on affected account, shows let's encrypt certs installed.
Still getting the alert.
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If everything is working properly, the queue likely got odd requests during the migration process. I would just clear out the queue using the commands here:
https://support.cpanel.net/hc/en-us/articles/360053896153-How-can-I-clear-the-AutoSSL-Queue
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Removed file, reran autossl, file did not recreate.
[ Wed Oct 16 10:41:33 ]
[ root@cp4 ~># ls -l /var/cpanel/autossl_queue_cpanel.sqlite
-rw------- 1 root root 53248 Oct 16 08:45 /var/cpanel/autossl_queue_cpanel.sqlite
[ Wed Oct 16 11:33:12 ]
[ root@cp4 ~># cp /var/cpanel/autossl_queue_cpanel.sqlite /var/cpanel/autossl_queue_cpanel.sqlite.old
[ Wed Oct 16 11:33:37 ]
[ root@cp4 ~># rm /var/cpanel/autossl_queue_cpanel.sqlite
rm: remove regular file ‘/var/cpanel/autossl_queue_cpanel.sqlite’? y
RAN AUTOSSL
[ Wed Oct 16 11:39:52 ]
[ root@cp4 ~># ls -l /var/cpanel/autossl_queue_cpanel.sqlite
ls: cannot access /var/cpanel/autossl_queue_cpanel.sqlite: No such file or directory0 -
Tried this, we'll see:
[ Wed Oct 16 11:40:30 ]
[ root@cp4 ~># touch /var/cpanel/autossl_queue_cpanel.sqlite
[ Wed Oct 16 11:44:10 ]
[ root@cp4 ~># ls -l /var/cpanel/autossl_queue_cpanel.sqlite
-rw-r--r-- 1 root root 0 Oct 16 11:44 /var/cpanel/autossl_queue_cpanel.sqlite
[ Wed Oct 16 11:44:13 ]
[ root@cp4 ~># chmod 600 /var/cpanel/autossl_queue_cpanel.sqlite
[ Wed Oct 16 11:44:29 ]
[ root@cp4 ~># ls -l /var/cpanel/autossl_queue_cpanel.sqlite
-rw------- 1 root root 0 Oct 16 11:44 /var/cpanel/autossl_queue_cpanel.sqlite0 -
Nope, still getting the error alert after re-running autossl, and file isn't updating:
[ Wed Oct 16 11:46:42 ]
[ root@cp4 ~># ls -l /var/cpanel/autossl_queue_cpanel.sqlite
-rw------- 1 root root 0 Oct 16 11:44 /var/cpanel/autossl_queue_cpanel.sqliteShould we open a ticket?
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Yes, at this point I'd open a ticket.
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done.
#95384493
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Great - I'm following along with that now!
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The issue was a cron job somebody had initiated on the old server for some reason that was checking the queue:
[14:38:54 cp4 root@95384493 ~]cPs# crontab -u user -l
SHELL="/bin/bash"
2,7,12,17,22,27,32,37,42,47,52,57 * * * * /usr/local/cpanel/bin/process_ssl_pending_queueRemoved the file, no more alerts.0
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