white page index

Unnamed User

• November 12, 2024 11:24

Hello

i moved a site from server 1 to server 2

i see now index just show white page

i enabled display error, but i cant see any error

how i can understand where is issue?

 

Thanks.

• 

  Can Yayo

  • November 12, 2024 19:14

  some checklist for problems:

  • Check PHP Error Logs:

    • Go to cPanel > Metrics > Errors to see any error messages.
    • Also, check the error_log file in the root directory via File Manager.

  • Enable Full Error Reporting:

    • In cPanel > Select PHP Version > PHP Options, turn on display_errors and set error_reporting = E_ALL.
    • Alternatively, create a .user.ini file in the root directory with:
      ini

      display_errors = On error_reporting = E_ALL

  • Check File Permissions:

    • Ensure files have 644 and directories have 755 permissions. Right-click and check permissions in File Manager.

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• 

  quietFinn

  • November 12, 2024 19:20

  Is the PHP version for that domain in the new server same as it was in the old server?

   

   

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• 

  cPRex Jurassic Moderator

  • November 12, 2024 22:22

  The best place to check is always the cPanel >> Errors page as that would show any errors showing up for your sites.  Do you see anything helpful there?

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• 

  Unnamed User

  • November 13, 2024 10:31

  @Can Yayo i did all but all was empty honestly

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• 

  Unnamed User

  • November 13, 2024 10:33

  @quietFinn  i not sure what it was, there is any way i able check? cause i hvae not anymore access to old server

   

  Thanks.

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• 

  Unnamed User

  • November 13, 2024 10:33

  @cPRex all is empty honestly :(

   

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• 

  cPRex Jurassic Moderator

  • November 13, 2024 14:58

  Do you have root access to the server or just cPanel access?  If you only have access to your one account you'll need to contact the hosting provider to have them check the system.

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