jetbackup error Invalid user id provided - Unable to load account (1546 | )
hello,
I have a problem with a cpanel user account, when I try to access the jetblackup plugin I get the following error
Failed loading panel preload information. Error: Invalid user id provided - Unable to load account (1546 | )
the problem only happens in this account, in the jetbackup panel is as an orphan account, as I can do so you can use the plugins and make backups.
https://prnt.sc/2eJUhHXa6RMt
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Hey there! I spoke to the JetBackup team and they would like you to open a ticket with them directly about this issue so they can investigate, as they weren't able to determine the root cause from the details here.
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can you tell me how to contact them, do they have a ticket area or is it the same as cpanel?
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They have a support portal at https://billing.jetapps.com/index.php?rp=/login
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