(FATAL): Failed to call URL https://myip.cpanel.net/v1.0/ to detect your IP

nari

• December 05, 2024 17:05

hello,

we are trying to install cpanel on a fresh almalinux 9.5 install but we keep getting this error

(FATAL): Failed to call URL https://myip.cpanel.net/v1.0/ to detect your IP

when we run the ip detect check manually the IP comes back correctly but the installation can not detect our IP for some reason which we have already verified and paid for its license !!  and yes we can ping any outside domain just fine manual IP detection from the server and from cpanels verification workis just fine except during installation !

any help is appreciate it.

• 

  cPRex Jurassic Moderator

  • December 06, 2024 00:17

  Hey there!  This is a known issue with some installations at this time.  Can you try the workaround mentioned here to see if that helps?

  https://support.cpanel.net/hc/en-us/articles/18068853041431-cPanel-installation-error-on-AlmaLinux-9-Call-to-https-myip-cpanel-net-v1-0-fails

  systemctl start nscd
  cd /home/
  sh latest

  2
• 

  nari

  • December 06, 2024 00:45

  nice that seems to work, thank you

  0
• 

  cPRex Jurassic Moderator

  • December 06, 2024 00:45

  You're very welcome - I'm glad that's all it took!

  1

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