Failed to start cpanel greylisting daemon

Francisco Jorquera

• December 16, 2024 21:40

Alma Linux 9.5 Teal Service
64 bits
Version GNOME 40.4.0

Cpanel latest stable version as of December 2024

I need to know what to do.

When I try to enter WHM I can't do it

 

 

 

• 

  cPRex Jurassic Moderator

  • December 17, 2024 03:59

  Hey there!  We're going to need a bit more information before we can help you with your problem.  What error do you get when you try to log in to WHM?  Are you the root user of the server?

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• 

  Francisco Jorquera

  • December 17, 2024 21:41
  • Edited

  Case Summary: Failure of the cpgreylistd Service in cPanel
  
  

  Issue Description

  The cpgreylistd service fails to start properly on the server and shows the following errors when attempting to restart it: 
  
  Failed to start cPanel Greylisting Daemon. Main process exited, code=exited, status=2/INVALIDARGUMENT
  
  Additionally, the service is configured as disabled, preventing it from starting correctly:
  
  The "cpgreylistd" service is disabled.
  
  

  Actions Taken

  1. Checking the Service Status

  The service status was checked using the following command:
  
  sudo systemctl status cpgreylistd.service
  
  The result showed that the service was disabled and failed to start due to an INVALIDARGUMENT error.
  
  

  2. Attempt to Enable the Service

  The service was enabled using the following command:
  
  sudo systemctl enable cpgreylistd.service
  
  Result: The command was successful, and the symlink was created in the system:
  
  Created symlink /etc/systemd/system/multi-user.target.wants/cpgreylistd.service → /etc/systemd/system/cpgreylistd.service.
  
  

  3. Attempt to Restart the Service

  The service was restarted with:
  
  

  sudo systemctl restart cpgreylistd.service

  Result: The service still failed to start and displayed the following error message:

  Job for cpgreylistd.service failed because the control process exited with error code.

   

  4. Reviewing and Adjusting the Service File

  The service configuration file at /etc/systemd/system/cpgreylistd.service was reviewed. It was found that the PIDFile configuration was pointing to an old path (/var/run/cpgreylistd.pid), which needed to be updated to the new path (/run/cpgreylistd.pid).

  Despite making the correction, the service still failed to start.
  
  

  5. Persistent Error

  Despite efforts to enable and correct the service configuration, the main issue remains unresolved, and the service continues to show the following error:

   

  (XID bgkvwm) The "cpgreylistd" service is disabled. The "cpgreylistd" service is disabled.

   

  Conclusion

  Despite attempts to enable and fix the configuration of the cpgreylistd service, it still fails to work due to configuration issues. I am requesting assistance to review and resolve the service failure.

   

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• 

  cPRex Jurassic Moderator

  • December 18, 2024 14:52

  Thanks for the additional details.  Inside WHM >> Service Manager do you see that both boxes are checked next to the "cPanel Greylisting Daemon" option?  That error message seems to indicate the service is not enabled, so that page is the first place to check.

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