Reseller Account Load Averages Exessive - how to track it down?
I have 50 wordpress sites on a reseller account and recently the sites have been very slow to respond.
Only 1 of the site is what you might call "hobby busy", the rest are really quiet with hardly any traffic or resource usage.
I was updating a sites plugins and theme and checked the reseller usage in WHM and it was up at 30.
Is there anywhere in cpanel or elsewhere I can look to try and track down if something is a miss on one of the sites that is causing excess usage?
I asked my reseller host support team and they said they cannot track individual sites usage which seemed strange to me.
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Hey there! Can you clarify what specific usage was at "30" and where you were seeing this in the WHM interface? Once I know that I'll be able to get you more details.
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Top right Corner of my WHM screen there are 3 numbers, current load, 5 minutes ago and 15 minutes ago averages. According to google 1.0 load represents server resources at capacity.
My reseller is always 5 upwards which is excessive.
Try to isolate which account is causing this.
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Thanks for the additional details. If you only have 1 CPU core, then yes, a load of 1 is 100% capacity for the CPU.
Unfortunately there is no easy way to determine which specific account is using those resources - you'll just need to watch the server during periods of high load to see if you can identify certain processes running, but you likely won't be able to narrow them down to a particular user unless it is unusual web activity or database usage.
The tool to workaround this is CloudLinux:
https://www.cloudlinux.com/features/
and while there is an additional cost for that too, it allows you to allocate resources per-user, so one user can't cause issues across the entire server. The tool is made for exactly the situation you're seeing today.
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Thank you - this is new to me but sounds like a great set of features.
How is this deployed to an existing reseller account... if that's not a silly question.
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No such thing as a silly question! Okay, I'm sure there is, but this isn't one of them.
CloudLinux is actually a replacement operating system - you install it right on top of your current machine and it replaces CentOS or AlmaLinux while giving you these additional features. For your users and websites, there are no noticeable changes.
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Okay thanks cPRex, I'll read up on this.
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You're very welcome!
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