Incoming Emails are not working for my cpanel account

Suraj Bhatt

• December 28, 2024 12:19

From our cpanel account REDACTED we are unable to send email and getting email bounce back with below error while checking in track delivery,

 

retry time not reached for any host for 'domain.com.au'

 

• 

  cPRex Jurassic Moderator

  • December 30, 2024 16:01

  Hey there!  Your hosting provider blocks outbound connections over port 25, so you won't be able to send email with the default server configuration.  Here are more details on this:

  https://support.cpanel.net/hc/en-us/articles/360041074753-Why-is-port-25-blocked

  You'll want to contact the hosting provider to see what their recommendation is to workaround this issue, or you'll need to setup a smarthost as outlined in that guide.

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