error with updates - cPanel or CloudLinux?

Answered

Luke Broadbent

• January 02, 2025 04:02

Hi guys,

I'm getting the following errors every time cpanel update runs and just wanted to check whether it was a cPanel issue or a CloudLinux issue.

The update log contains the following:

[2025-01-02 04:29:12 +1100]   Processing: Running update-packages
[2025-01-02 04:29:12 +1100]    - Processing command `/usr/local/cpanel/scripts/update-packages`
[2025-01-02 04:29:12 +1100]      [/usr/local/cpanel/scripts/update-packages] checkyum version 22.3  (excludes: bind-chroot)
[2025-01-02 04:29:17 +1100]      [/usr/local/cpanel/scripts/update-packages] This system is receiving updates from CloudLinux Network server.
[2025-01-02 04:29:17 +1100]      [/usr/local/cpanel/scripts/update-packages] Last metadata expiration check: 2:28:54 ago on Thu Jan  2 02:00:22 2025.
[2025-01-02 04:29:17 +1100]      [/usr/local/cpanel/scripts/update-packages] Error: 
[2025-01-02 04:29:17 +1100]      [/usr/local/cpanel/scripts/update-packages]  Problem: cannot install both srvadmin-hapi-11.1.0.0-5747.el8.x86_64 from dell-system-update_dependent and srvadmin-hapi-11.0.0.0-5268.el8.x86_64 from @System
[2025-01-02 04:29:17 +1100]      [/usr/local/cpanel/scripts/update-packages]   - package srvadmin-idracadm7-11.0.0.0-5268.el8.x86_64 from @System requires srvadmin-hapi = 11.0.0.0, but none of the providers can be installed
[2025-01-02 04:29:17 +1100]      [/usr/local/cpanel/scripts/update-packages]   - cannot install the best update candidate for package srvadmin-hapi-11.0.0.0-5268.el8.x86_64
[2025-01-02 04:29:17 +1100]      [/usr/local/cpanel/scripts/update-packages]   - problem with installed package srvadmin-idracadm7-11.0.0.0-5268.el8.x86_64
[2025-01-02 04:29:17 +1100]      [/usr/local/cpanel/scripts/update-packages] (try to add '--allowerasing' to command line to replace conflicting packages or '--skip-broken' to skip uninstallable packages or '--nobest' to use not only best candidate packages)
[2025-01-02 04:29:17 +1100]      [/usr/local/cpanel/scripts/update-packages] (XID qfam8x) “/usr/bin/yum” reported error code “1” when it ended: 
[2025-01-02 04:29:17 +1100] E    [/usr/local/cpanel/scripts/update-packages] The “/usr/local/cpanel/scripts/update-packages” command (process 3280566) reported error number 1 when it ended.
[2025-01-02 04:29:17 +1100]   The Administrator will be notified to review this output when this script completes
[2025-01-02 04:29:17 +1100]    - Finished command `/usr/local/cpanel/scripts/update-packages` in 4.793 seconds

• 

  William Del Piero cPanel Staff

  • January 02, 2025 14:03

  Hi,

   

  It appears there is a conflict with the srvadmin-idracadm package which is provided by both the dell-system-update_dependent and the system repositories. From what I can tell, the package appears to be used as part of Dell's linux management tools.

   

  As such, this appears to be a custom package that isn't provided by cPanel or CloudLinux. I suggest reaching out to your hosting provider or system administrator to resolve the issue with the srvadmin-hapi package. 

  0
• 

  quietFinn

  • January 02, 2025 14:43

  try:
  yum clean all
  yum makecache
  yum update

  if you update does not give errors then:
  /usr/local/cpanel/scripts/update-packages

  0

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