Having problem with my emails not receiving most of them
Answered
However i noticed some database issues
wp_spbc_surface_completed_dirs
note : The storage engine for the table doesn't support repair
wp_wpc_accesslocks
note : The storage engine for the table doesn't support repair
wp_wpc_login_fails
note : The storage engine for the table doesn't support repair
Any one can advise?
-
Hey there! These would be two separate issues. Can you get me more specific problems on what led you to check the database? If you have an InnoDB table, that doesn't support repair and you would need to restore the database from a backup.
Could you create a separate post in https://support.cpanel.net/hc/en-us/community/topics/19044605534487-Email with more specific details about the email issue?
0 -
Hello i have done a Restore a Database Backup via cpanel but still got the InnoDB table with the same fault, do i delete these files and restore?
Sure i will create a new post for the email issues.
Many thanks
0 -
You definitely do not want to manually delete anything from a database.
It's possible that the backup you restored from was taken after the failure happened. Do you have an older backup you could try?
-1 -
I had a an old database but it is the same issue.
0 -
> note : The storage engine for the table doesn't support repair
That does not (necessarily) mean that the table is corrupted, it means, as it says, that the database engine (InnoDB) does not support repair.
It's just a note, not an error message.0 -
Exactly - that's why I asked what specifically led to this output, but that part didn't get an answer.
sam - can you let us know where you are seeing that output and what you were checking?
0 -
i can see one these files was for a plugin i un installed cleantalk wp_spbc_surface_completed_dirs
how to remove it then?
there is an option to drop or empty in the php my admin database ?
0 -
sorry i should have explained i can see this when i do a database repair.
The reason i did the database repair because having problem with my email since yesterday, some of the file seems to be missing for roundcube i think, sorry i am new to all of this.
0 -
Alright - if you tried to run a repair on the database then that output is normal as quietFinn said - it's just informational and doesn't indicate an actual problem.
What issues are you having with email that led you to think it could be related to a database issue?
0 -
Thank you for your help and for clarifying that this is not a problem.
Regarding the email having problems from yesterday, i have updated the Dmark record few days ago and it seems okay when i done a check in dmarcian.
i can send email but do not receive most of them, the only ones i can receive are gmail, UPS.com but not any other businesses.
Your message couldn't be delivered. Despite repeated attempts to deliver your message, querying the Domain Name System (DNS) for the recipient's domain location information failed.
DNS query failed [Message=ServerFailure] [LastAttemptedServerName=my website] [EDE=9 (DNSKEY Missing): (validation failure <mywebsite. MX IN>: No DNSKEY record <misc failure> from 173.201.71.24 for key mywebsite. while building chain of trust)] [LO4GBR01FT013.eop-gbr01.prod.protection.outlook.com 2025-01-07T13:49:28.273Z 08DD2EF520416133](ServerFailure)'.
0 -
The message DNS query above was sent to me to my private email from the recipient when he tried to send me an email.
0 -
That definitely indicates an issue with the mail configuration, but this is likely related to DNSSEC and not DMARC. Can you check the details here to see if this is configured properly for your domain?
0 -
DNSSEC I Can see what you mean i did turn this on few days ago and turned it off after couple of hours when i discovered that it could cause issues getting emails under my hosting management which was a free option. Not sure if there is any other access to it under cpanel or whm.
0 -
The only area that you can make changes to that is inside the Zone Editor, where you can remove the DNSSEC entries from the zone.
0 -
i can see in the under zone records in whm the server domain has created TXT record.
_acme-challenge.webdisk........host.secureserver.net.
0 -
Those wouldn't be related to DNSSEC
0 -
Thank you for your help, i will remove any new created record by DNSSEC.
I Thought it was just to turn off and that it.
cpcontacts. A Type been added will take this off too.
0 -
is there any other files that could be hidden to clear all DNSSEC record a part from the DNS Zone?
i think that could be the issue can not tell until i get more email tomorrow from businesses.
I hope this will be the only issue and nothing else.
0 -
Not that I am aware of - the zone file controls all the public DNS information for the domain, so if they aren't present there they wouldn't be "live" on the internet.
0 -
If those wouldn't be related to DNSSEC what would it be then please?
do you have an example of the record for DNSSEC that leaves or creates via DNS Zone?
I only had that option on my provider DNS management as i mentioned i ticked and then read about it more and thought could cause me more problems by losing emails. so i unticked again nothing else.
0 -
this is the message i received when i sent an email out today bounced back as well, not all emails bounce back
sxb1nlsmtp04.prod.sxb1.secureserver.net [ip]
Received-From-MTA: dns; ip.host.secureserver.net [ip]
Arrival-Date: Tue, 07 Jan 2025 03:21:05 -0700
Final-recipient: rfc822; customer email auto reply message:
Diagnostic-Code: smtp; 550 Sender (my website ) has no A, AAAA, or MX DNS records.Last-attempt-Date: Tue, 07 Jan 2025 03:22:06 -0700
0 -
That last error is saying that it can't find anything related to the email's DNS. Is this email sent from a contact form on a website?
0 -
All sorted thank you so much for you help and support, very much appreciated.
It s was the DNSSEC i have re activated and installed all the protocol DNS records related to it working fine now.
0 -
I'm glad that's all it took!
0
Please sign in to leave a comment.
Comments
24 comments