Unable to connect cpanel email with New Outlook

jp208834

• January 14, 2025 05:16

As the title suggests:  

None of our clients are able to add IMAP/POP3 email addresses using the "New Outlook." I suspect this might be related to Microsoft's new cloud sync feature.  

Is anyone else experiencing similar issues?

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  cPRex Jurassic Moderator

  • January 14, 2025 15:01

  Hey there!  No, this isn't a general issue, so it's likely something specific to your configuration.  Can you provide an error message that might give us some hints on what the issue could be?

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  Chris McLennan

  • January 31, 2025 01:40

  Feel free to correct me if I'm wrong here, but it's my understanding Microsoft acts as the 'middle-man' in the IMAP/SMTP transaction with the 'new' Outlook - your IMAP/SMTP usernames and passwords sit on their servers (wherever they might be) and initiate the connection with your cpanel server, so if you have any sort of Geoblocking in place, your customers may not be able to connect with your server via the 'new' Outlook app.

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  cPRex Jurassic Moderator

  • February 03, 2025 14:50

  Chris McLennan - no, authentication details are not sent through Microsoft when configuring other SMTP connections.

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  Chris McLennan

  • February 04, 2025 00:58

  I'll just pop this in here for some light reading;
  
  https://www.heise.de/en/news/Microsoft-lays-hands-on-login-data-Beware-of-the-new-Outlook-9608798.html
  
  https://mailbox.org/en/post/warning-new-outlook-sends-passwords-mails-and-other-data-to-microsoft
  
  
  
  

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  Carlos Cervantes

  • March 03, 2025 22:31
  • Edited

  Hi,

  We have the same issue with the new Outlook, has anyone found a solution to this issue?

   

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