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php-intl installed but not working

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9 comments

  • cPRex Jurassic Moderator

    Hey there!  Just to confirm, you have the cpanel ea-php##-php-intl packages installed, correct?  If you run this command on the server:

    rpm -qa | grep -i intl

    do you see them listed there?

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  • Muhammed Enes ALMAHDI

    I have the exact issue since yesterday.

    [root@srv ~]# rpm -qa | grep -i intl
    ea-php81-php-intl-8.1.31-1.el8.cloudlinux.x86_64
    ea-php80-php-intl-8.0.30-6.el8.cloudlinux.1.x86_64
    alt-php-internal-intl-8.2.14-2.el8.x86_64
    ea-php82-php-intl-8.2.26-1.el8.cloudlinux.x86_64
    ea-php74-php-intl-7.4.33-12.el8.cloudlinux.1.x86_64
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  • cPAdminsMichael

    Perhaps you are hitting this cPanel bug:

    https://support.cpanel.net/hc/en-us/articles/29289799884823-EA-php84-intl-is-not-built-against-the-new-libicu-package-causing-errors

    We have seen this issue on a few servers.

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  • Rene Eisenmann

    cPRex

    Yeah, all packages are installed and valid.

     

    cPAdminsMichael

    That seems to be the bug. I've already transfered the missing deps from another server (instead of downgrading)  and so far the problem seems to be solved.

     

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  • cPRex Jurassic Moderator

    Thanks for sharing that case - it seems we updated that page overnight so I wasn't aware it even existed!

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  • vf-hostmaster

    Confirmed same issue on a few servers over here.  The recommended fix on that cPanel bug page did not work as the dependencies were still missing.  I had to go to another working server and grab the .69 files from /opt/cpanel/ea-libicu/lib/ and copy them to the same path on the new server.  I then bounced PHP and everything is good.

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  • Banu Andrei

    Tried it on one server thus far. Unfortunately he workaround has not worked in my case.

    Is there a working workaround for this bug?

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  • cPAdminsMichael

    I just had an incident today where the workaround didn't work either. I had to downgrade a few versions befure it worked (I dont recall now what version). So try run the dnf downgrade 2-3-4 times (test for each step with "ea-php74 -m |grep intl" for example..

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  • cPRex Jurassic Moderator

    Update - CloudLinux has released a fix and we've updated that article accordingly.  If you're still seeing issues, it would be best to submit a ticket so CloudLinux can identify what is not working.

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