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Email Not Delivered from WHM Despite Status Showing Accepted

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9 comments

  • cPRex Jurassic Moderator

    Hey there!  If you can confirm in /var/log/exim_mainlog that your server is connecting to the remote system and then sending the message, and that the message leaves your server, there isn't anything else you can do on the cPanel server side of things to ensure the delivery.  You'd need to let the recipient know through some other means that the mail isn't being delivered properly on their end.

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  • Pravi Goyal

    If I sent mail from the same business email from sales@abc.com to info@abc.com, it sent, but when I sent mail from free IDs like Gmail, the mail didn't deliver to the receiver. 

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  • cPRex Jurassic Moderator

    Can you clarify if the issue is sending out to Gmail or receiving incoming messages from Gmail?

    You should check and ensure that your provider doesn't block port 25, which is common among many providers to help cut down on spam on their network: https://support.cpanel.net/hc/en-us/articles/360041074753-Why-is-port-25-blocked

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  • Pravi Goyal

    I'm sorry. I mean, if I send mail from my professional email to a free email ID like Gmail, then the mail is not received on Gmail. I don't know what the main issue is.

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  • cPRex Jurassic Moderator

    Do you have root access to the server?  If so, can you check the logs in /var/log/exim_mainlog to see the full mail transaction there?

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  • Pravi Goyal

    Yes, i have the root access and the status there shows is accepted. 

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  • cPRex Jurassic Moderator

    I think my earlier statement still stands then - if the mail leaves your server properly you'll need to contact the recipient to find out more about the issue from their end.

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  • Pravi Goyal

    Should I check port 25 or not?

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  • cPRex Jurassic Moderator

    if the mail is leaving your server that confirms port 25 is opened.

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