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cPanel & WHM update failure in upcp script

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5 comments

  • AdrianP

    The log file looks OK. What to do now?

     

    vi update.10309.516428.1737604257.log
    ----------------------------------------------------------------------------------------------------
    => Log opened from cPanel Update (upcp) - Slave (10309) at Thu Jan 23 00:17:01 2025
    [2025-01-23 00:17:01 -0500]   Detected cron=1 (cron mode set from command line)
    [2025-01-23 00:17:01 -0500]   1% complete
    [2025-01-23 00:17:01 -0500]   Running Standardized hooks
    [2025-01-23 00:17:01 -0500]   2% complete
    [2025-01-23 00:17:01 -0500]   mtime on upcp is 1662123419 (Fri Sep  2 08:56:59 2022)
    ----------------------------------------------------------------------------------------------------
    => Log opened from /usr/local/cpanel/scripts/updatenow (10314) at Thu Jan 23 00:17:02 2025
    [2025-01-23 00:17:02 -0500]   Running version '11.110.0.50' of updatenow.
    [2025-01-23 00:17:02 -0500]   Retrieved public key from vendor: cpanel, category: release, url: https://securedownloads.cpanel.net/cPanelPublicKey.asc
    [2025-01-23 00:17:03 -0500]   Retrieved public key from vendor: cpanel, category: development, url: https://securedownloads.cpanel.net/cPanelDevelopmentKey.asc
    [2025-01-23 00:17:03 -0500]   Detected version '11.110.0.50' from version file.
    [2025-01-23 00:17:03 -0500]   Successfully verified signature for cpanel (key types: release).
    [2025-01-23 00:17:03 -0500]   Target version set to '11.124.0.23'
    [2025-01-23 00:17:03 -0500]   First upgrading to 11.110.0.51 before upgrading to final version.
    [2025-01-23 00:17:03 -0500]   Switching to version 11.110.0.51 of updatenow to determine if we can reach that version without failure.
    [2025-01-23 00:17:03 -0500]   Retrieving and staging /cpanelsync/11.110.0.51/cpanel/scripts/updatenow.static.bz2
    [2025-01-23 00:17:03 -0500]   Using mirror '45.234.92.141' for host 'httpupdate.cpanel.net'.
    [2025-01-23 00:17:04 -0500]   Become an updatenow.static for version: 11.110.0.51
    => Log closed Thu Jan 23 00:17:04 2025
    ----------------------------------------------------------------------------------------------------
    => Log opened from /usr/local/cpanel/scripts/updatenow.static-cpanelsync (10314) at Thu Jan 23 00:17:05 2025
    [2025-01-23 00:17:05 -0500]   Running version '11.110.0.51' of updatenow.
    [2025-01-23 00:17:05 -0500]   Detected version '11.110.0.50' from version file.
    [2025-01-23 00:17:05 -0500]   Target version set to '11.124.0.23'
    [2025-01-23 00:17:05 -0500]   First upgrading to 11.110.0.51 before upgrading to final version.
    [2025-01-23 00:17:05 -0500]   Checking license
    [2025-01-23 00:17:05 -0500]   License file check complete
    [2025-01-23 00:17:05 -0500]   glibc-2.17-326.el7_9.3.tuxcare.els1.x86_64
    [2025-01-23 00:17:05 -0500]   Testing if rpm_is_working RPM is installed
    [2025-01-23 00:17:05 -0500]   Testing if it's possible to install a simple RPM
    [2025-01-23 00:17:05 -0500]   Preparing...                          ########################################
    [2025-01-23 00:17:05 -0500]   Updating / installing...
    [2025-01-23 00:17:05 -0500]   rpm_is_working-1.0-0                  ########################################
    [2025-01-23 00:17:05 -0500]   Ensuring required distro packages are installed.
    [2025-01-23 00:17:05 -0500]   Staging 11.110.0.51 cpanelsync files prior to updating /usr/local/cpanel
    [2025-01-23 00:17:05 -0500]   Staging cpanel changes
    [2025-01-23 00:17:05 -0500]   checkyum version 22.3  (excludes: bind-chroot)
    [2025-01-23 00:17:05 -0500]   Loading digest cache from /usr/local/cpanel/.cpanelsync.digest
    [2025-01-23 00:17:05 -0500]   Retrieving and staging /cpanelsync/11.110.0.51/binaries/linux-c7-x86_64/.cpanelsync.bz2
    [2025-01-23 00:17:05 -0500]   Using mirror '45.234.92.141' for host 'httpupdate.cpanel.net'.
    [2025-01-23 00:17:05 -0500]   Successfully verified signature for cpanel (key types: release).
    [2025-01-23 00:17:05 -0500]   Retrieving and staging /cpanelsync/11.110.0.51/cpanel/.cpanelsync.bz2
    "update.10309.516428.1737604257.log" 212L, 18569C

    0
  • cPRex Jurassic Moderator

    Hey there!  That second bit of output you showed looks normal.  If that update doesn't complete, please try running "yum update" to see if that provides any specific errors about the system packages.

    Ultimately, you should be getting off CentOS 7 and onto a modern system as soon as possible.

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  • AdrianP

    Thanks, cPRex I know I have to upgrade but it's not an easy thing when you run a live app with customers. I'll do it soon.

    However, when I run again "yum -y update" there are no packages to update.

    Loaded plugins: fastestmirror, universal-hooks
    Loading mirror speeds from cached hostfile
     * EA4: 185.125.185.32
     * cpanel-addons-production-feed: 185.125.185.32
     * cpanel-plugins: 185.125.185.32
    No packages marked for update

    The error is still there the next day. What to do next?

     

    0
  • cPRex Jurassic Moderator

    Honestly, I wouldn't worry about it.  It's a minor version change, and trying to fix any package issues on the old operating system really aren't going to help anything.  I'd just let it be until you can update.

    1
  • AdrianP

    OK, thanks. Interestingly enough the other server has exactly the same config and is updated to 11.110.0.51 silently.

    0

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