can't receive emails
I am not able to receive emails and I get the following error:
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Hey there! I redacted that log entry as we can't share personal data on the Forums.
Have you ensured that the domain is configured to use the Local option in cPanel >> Email Routing? That is the most common cause of this particular error, and the first thing I'd check.
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I have checked that and it is set to local option and still can't receive emails.
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Do you have full root access to the server? If so, you'll want to check the /var/log/exim_mainlog file to see the full mail transaction and see if that has any additional details there that are helpful.
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Yes I do and will get that right now for you.
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What would be the command to download that file from ssh using terminal to my Mac computer so I can upload it? Please
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There wouldn't be a direct way to download that to your local machine. Connecting as root FTP would be the only way to do that easily.
That particular log entry doesn't show us anything interesting. You'll need to search for the log for the subject line of your test message and then find the entries related to that particular email transaction.
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This is what I find:
no host name found for IP address 147.185.132.63
2025-01-24 13:36:09 TLS error on connection from [147.185.132.63]:58658 (SSL_accept): error:0A00009C:SSL routines::http request
2025-01-24 13:38:06 SMTP connection from [17.58.23.181]:55312 (TCP/IP connection count = 1)
2025-01-24 13:38:07 SMTP connection from [127.0.0.1]:56934 (TCP/IP connection count = 2)
2025-01-24 13:38:07 SMTP connection from (localhost) [127.0.0.1]:56934 D=0s closed by QUIT
2025-01-24 13:38:47 H=mr85p00im-ztdg06011201.me.com [17.58.23.181]:55312 X=TLS1.3:TLS_AES_256_GCM_SHA384:256 CV=no F=<XXXXX@xxxxx'> rejected RCPT <XXXXX@xxxxx'>: Rejecte
d relay attempt: '17.58.23.181' From: 'XXXXX@xxxxx'' To: 'XXXXX@xxxxx'
2025-01-24 13:38:47 SMTP connection from mr85p00im-ztdg06011201.me.com [17.58.23.181]:55312 D=40s closed by QUIT
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Thanks for that - that's an odd error message to get unless the account doesn't exist on the cPanel side of things. Is this a new email account? Or is this an older account where mail has worked previously?
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brand new email site I just created last week on here for our first one on the server.
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Alright, so the email has never worked properly.
Can you confirm the account does indeed exist inside cPanel >> Email Accounts? If it does, it would be best to create a ticket so this can be examined directly on the problem server.
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It still shows it add there.
So how do I submit a support ticket? with you or Phoenix NAP who we bought the license and server through?
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Since the license isn't purchased directly from us, your hosting provider would be the first point of contact. If they can't resolve it, they'll escalate the issue to us.
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thank you
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Sure thing!
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