Disk usage page in cPanel times-out/hangs, then 500 error

PPNSteve

• January 28, 2025 05:49
• Edited

Trying to manage a site's disk usage and in cPanel, logged in as admin (root), when i load the disk usage page it just keeps showing the loading spinner.

It works on other accounts and the settings are quota cache enabled and timeout set to 6 mins (360s) so what gives here?

Checking cpanel's error log I'm getting:
cpsrvd 2466157a11011: PID 899675: The cPanel Server operation timed out at cpsrvd.pl line 669.
Internal Server Error: "GET /cpsess######/json-api/cpanel?cpanel_jsonapi_module=DiskUsage&cpanel_jsonapi_func=fetchdiskusagewithextras&cpanel_jsonapi_apiversion=2 HTTP/1.1" 500 Error ID 2466157a11011

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  cPRex Jurassic Moderator

  • January 29, 2025 23:27

  Hey there!  Unfortunately that's one of the more generic errors we print to the log.  Was there anything else shown in the log around that time that could give you a better clue?
  
  If you aren't able to make any progress on that issue, feel free to open a ticket so this can be investigated.

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  PPNSteve

  • January 30, 2025 00:18

  No, nothing else.. running the disk usage again right now for the account it's failing on to see if any other log entries are made.. 

  .. OK only thing I'm seeing related is what posted previously.. It's very strange as other accounts seem to work just fine.

  [2025-01-29 18:13:43 -0500] warn [cpaneld] (XID xdsrhy) Documents are not permitted to contain null characters, or new lines.
  [2025-01-29 18:14:21 -0500] warn [cpaneld] (XID 68gdr6) Documents are not permitted to contain null characters, or new lines.
  [2025-01-29 18:15:05 -0500] info [autorepair] Successfully verified signature for cpanel (key types: release).
  [2025-01-29 18:15:05 -0500] info [-] Successfully verified signature for cpanel (key types: release).
  [2025-01-29 18:42:56 -0500] warn [whostmgrd] (XID d8j4e4) Documents are not permitted to contain null characters, or new lines.
  [2025-01-29 19:01:38 -0500] info [whostmgrd] Successfully verified signature for cpanel (key types: release).
  [2025-01-29 19:10:15 -0500] info [xml-api] Permission denied: You do not have the required privileges to run “get_current_profile”. [get_current_profile] version [1].
  [2025-01-29 19:10:15 -0500] info [xml-api] Failed to load package “advanced”: No such file or directory
  [2025-01-29 19:10:15 -0500] info [xml-api] Failed to load package “advanced”: No such file or directory [getpkginfo] version [1].
  [2025-01-29 19:10:15 -0500] info [xml-api] Aborted batch due to command failure. [batch] version [1].
  cpsrvd f0d4b80e057: PID 2142817: The cPanel Server operation timed out at cpsrvd.pl line 669.
  
  [2025-01-29 19:12:27 -0500] info [cpaneld] Internal Server Error: "GET /cpsess##########/json-api/cpanel?cpanel_jsonapi_module=DiskUsage&cpanel_jsonapi_func=fetchdiskusagewithextras&cpanel_jsonapi_apiversion=2 HTTP/1.1" 500 Error ID f0d4b80e057

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  cPRex Jurassic Moderator

  • January 30, 2025 00:29

  I don't have a good explanation for this one - it would be best to create a ticket so this can be investigated directly on the server.

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  PPNSteve

  • January 30, 2025 00:31
  • Edited

  We get our whm/cpanel via a provider.. so I'm not sure a ticket can be opened here directly.. Thoughts?

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  cPRex Jurassic Moderator

  • January 30, 2025 00:31

  Correct - your provider would handle the ticket and would escalate to us if necessary.

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  PPNSteve

  • January 30, 2025 00:34

  As suspected.. Thanks

  This will be interesting as they don't really want to provide much cPanel support.. but we'll see what happens.

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  PPNSteve

  • January 30, 2025 03:46

  Ticket opened with cPanel via provider's support..

   

  Thanks again cPRex 

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  cPRex Jurassic Moderator

  • January 30, 2025 16:44

  You're very welcome!

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