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cPanel&WHM update issue with Ubuntu 20

Comments

5 comments

  • rbairwell

    Ubuntu 20.04 is only supported by cPanel 118 (LTS) and below - it'll be best to upgrade to Ubuntu 22.04 or above (especially for a new install) to get access to cPanel 122 (Stable) and future updates ( https://support.cpanel.net/hc/en-us/articles/1500001216582-What-operating-systems-are-supported-by-cPanel ).

    Unfortunately, the screenshot of the log doesn't give much information as to which system packages were unable to be installed (and therefore blocked the upgrade). Would it be possible to upload the entire log file (shown in that screenshot as /var/cpanel/uploadlogs/update.1648356.1469199831.1723550851.log ) somewhere like a Github Gist so it can be checked.

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  • cPRex Jurassic Moderator

    Yes, there would likely be additional errors above the end of that log that could provide more information about the failure.

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  • Vidit Kamal

    https://gist.github.com/viditkamal11/ccc26bd7c378e956d7e95fd4803154c2


    Here is the generated Log file

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  • rbairwell

    Thanks - lines 125 onwards show the problems:

    [2025-01-30 13:14:35 +0000] You might want to run 'apt --fix-broken install' to correct these.
    [2025-01-30 13:14:35 +0000]   The following packages have unmet dependencies:
    [2025-01-30 13:14:35 +0000]    bind9-dnsutils : Depends: bind9-libs (= 1:9.18.28-0ubuntu0.20.04.1) but 1:9.18.30-0ubuntu0.20.04.2 is to be installed
    [2025-01-30 13:14:36 +0000]    curl : Depends: libcurl4 (= 7.68.0-1ubuntu2.25) but 7.68.0-1ubuntu2.24 is to be installed
    [2025-01-30 13:14:36 +0000]    libmysqlclient-dev : Depends: libmysqlclient21 (= 8.0.40-1ubuntu20.04) but 8.0.41-1ubuntu20.04 is to be installed
    [2025-01-30 13:14:36 +0000]    libmysqlclient21 : Depends: mysql-common (>= 8.0.41-1ubuntu20.04)
    [2025-01-30 13:14:36 +0000]                       Depends: mysql-community-client-plugins (= 8.0.41-1ubuntu20.04) but 8.0.40-1ubuntu20.04 is to be installed
    [2025-01-30 13:14:36 +0000]    python2.7-dev : Depends: python2.7 (= 2.7.18-1~20.04.7) but 2.7.18-1~20.04.5 is to be installed
    [2025-01-30 13:14:36 +0000]                    Depends: libpython2.7-dev (= 2.7.18-1~20.04.7) but 2.7.18-1~20.04.5 is to be installed
    [2025-01-30 13:14:36 +0000]                    Depends: libpython2.7 (= 2.7.18-1~20.04.7) but 2.7.18-1~20.04.5 is to be installed
    [2025-01-30 13:14:36 +0000]    python3-certbot-apache : Depends: apache2 but it is not going to be installed
    [2025-01-30 13:14:36 +0000] W E: Unmet dependencies. Try 'apt --fix-broken install' with no packages (or specify a solution).

     

    Have you tried running

    apt --fix-broken install

    from the command line as root?

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  • Vidit Kamal

    Okay, Thanks.

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