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error: ip doesn’t match non-SSL vhost IP

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3 comments

  • cPRex Jurassic Moderator

    Hey there!  The first thing I would do is scan the site with a tool like intodns.com so you can be 100% sure there are no lingering DNS issues.  If there are any public problems (as in, outside of your server) with the DNS or IP address, the AutoSSL system will not be able to issue a certificate.

    Can you share the exact error you're seeing with the AutoSSL run so I can see that?  You can find that in the logs in WHM >> Manage AutoSSL under the "Logs" tab.

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  • Rick Rollins

    Thank you for that tip. No major issues reported using that site.    Back to the error I was getting.  This wasn't when I was running AutoSSL (should I be)?   I bought an SSL on Godaddy, created it and following the help instructions you 'upload' using cpanel tools, then try to assign it to the domain and thats when I got the error.  Which was formatted more like this: ip (new ser IP) doesn’t match non-SSL vhost IP (old server IP).

    Seems I was finally able to get a GoDaddy person to help get it installed (after a couple people also failed). So I'm good at this point. It was a weird error for sure.

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  • cPRex Jurassic Moderator

    Ah, so it wasn't an SSL from us.

    That's interesting though as I can't come up with a logical reason for that error to show up in the interface as a single cPanel account would only have one IP address.  I'm glad they were able to get it working for you though!

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