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Inquiry Regarding Rate Limiting/Deferral Feature for Specific Email Address

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5 comments

  • cPRex Jurassic Moderator

    Hey there!  I don't have a way to apply that tool to just one email address.  However, if a specific address is causing the issue, could you not just block the address?  This could be handled with a Global Filter on the account.

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  • Mansoor Ul

     I manage 100+ cPanel accounts on the server, so blocking specific email addresses is not an ideal option. I'm looking for a way to apply the automatic deferral to just the problematic email address, without impacting others. Is there a more targeted solution for this issue?

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  • cPRex Jurassic Moderator

    How are you finding the problematic address?

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  • Mansoor Ul

    When a single email address within a cPanel account sends invalid emails, the defer status is activated for the entire cPanel account. I want to ensure that only the specific email address responsible for sending such emails faces the defer status, rather than affecting the whole cPanel account.

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  • cPRex Jurassic Moderator

    Ah, I understand what you're saying now.

    I believe this type of change to the product would require a feature request, as that would require reconfiguring the feature.  Would you like me to get one submitted to the email team for you?

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