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Issue with Linking Email to Outlook

abdalla eldib
Hello, I am having an issue linking my email to Outlook. I keep getting an error when trying to connect my email to Outlook, even though sending and receiving emails works fine through the webmail in cPanel. What is the solution?

Comments

6 comments

Date Votes
  • cPRex Jurassic Moderator

    Hey there!  Can you share the specific error message you're receiving?

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  • abdalla eldib

    This is the message that appears to me

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  • cPRex Jurassic Moderator

    Unfortunately that doesn't tell me much either.

    Do you have root access to the server?  If so, then you would be able to check /var/log/maillog and see if the connection is making it to the cPanel server.

    I also see that your domain is using Cloudflare for the nameservers, which can cause connection issues.

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  • cPRex Jurassic Moderator

    I deleted that post with the log file as it was several hundred lines.  We're just looking for one or two lines that would happen while you try to connect with Outlook - do you see that happening when you watch the log in real time?

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  • abdalla eldib

    Unfortunately, no communication or registration process is being initiated. I have tried accessing the service from multiple computers, but the issue persists. I would appreciate your assistance in resolving this matter.

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  • cPRex Jurassic Moderator

    It would be best to create a ticket so this can be investigated directly on the server.

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