not able to add domain and remove domain, process taking too much time, also
We are experiencing serious performance issues with WHM/cPanel on our server. The specific problems are as follows:
- Domain Management Issue: We are unable to add or remove domains in cPanel. The process takes too long and does not complete. (Screenshots: https://prnt.sc/KXIVZEPnWwcA and https://prnt.sc/rvU5D1aMk-Mw )
- cPanel Account Creation Delay: Creating a cPanel account from WHM takes an unusually long time, and the process continues running indefinitely.
- WHM Process Slowness: WHM itself is functioning, but all major processes (such as creating a cPanel account) are running extremely slowly.
how can i fix please provide solution
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Hey there! If the server is experiencing slowness in multiple areas, that may indicate a problem with the overall load on the machine. Do you see high load on the machine at this time?
Since there were errors in the interface you can also check the cPanel error log at /usr/local/cpanel/logs/error_log for more details, as I would expect that to show something relevant to the issue.
To examine the general health of the server you may want to use our System Status Probe script by running the following command:
curl -s https://ssp.cpanel.net/run| shWe run this on every machine we access through our support system and it will give you a lot of information about the machine. Please don't paste the full output here as it is very long and will contain sensitive data, but if you'd like me to review something specific from that output feel free to share!0 -
i run first command /usr/local/cpanel/logs/error_log, showing this error log
[root@4 ~]# tail -f /usr/local/cpanel/logs/error_log
[2025-02-14 21:48:28 +0530]: “/usr/local/cpanel/scripts/restartsrv_queueprocd --status” called by (3255256 - /usr/bin/timeout 20 /usr/local/cpanel/scripts/restartsrv_queueprocd --status)
[2025-02-14 22:05:38 +0530] info [whostmgrd] Successfully verified signature for cpanel (key types: release).
[2025-02-14 22:06:25 +0530] warn [rebuildhttpdconf] No SSL vhost possible for usa-aprovadaent-usa.us.laeanbellayjuicebuynow.com (/var/cpanel/ssl/apache_tls/usa-aprovadaent-usa.us.laeanbellayjuicebuynow.com/combined exists but is empty.)!
[2025-02-14 22:07:04 +0530]: “/usr/local/cpanel/scripts/restartsrv_pdns ” called by (3329323 - /usr/local/cpanel/3rdparty/bin/perl /scripts/rebuilddnsconfig)
[2025-02-14 22:16:09 +0530] info [whostmgrd] Successfully verified signature for cpanel (key types: release).
[2025-02-14 22:20:36 +0530] warn [autossl_check] XID m9ec83: expected “bElL_2HC3S1ey2xQ2E1xnjNnbvAwvazSNyK8A6_2efzq5ZZwZdzt73eAH5eYVYTG” from “https://www.google.com/a/onco.in/ServiceLogin?service=mail&passive=true&rm=false&continue=https://mail.google.com/mail/&ss=1<mpl=googlemail&emr=1&osid=1#” but received “<!DOCTYPE html> <html lang="en"> <head> <meta charset="utf-8"> <meta name="robots" content="noindex"> <title>Sign in - Google Accounts</title> <meta http-equiv="refresh" content="1; url=https://www.google.com/accounts/AccountChooser?hd=onco.in&continue=https%3A%2F%2Fmail.google.com%2Fmail%2F&osid=1&service=mail&ss=1&ltmpl=googlemail"></meta> </head> <body > <form id="hiddenget" action="https://www.google.com/accounts/AccountChooser?hd=onco.in&continue=https%3A%2F%2Fmail.google.com%2Fmail%2F&osid=1&service=mail&ss=1&ltmpl=googlemail" method="get"> <noscript> You should turn on Javascript support. <input type="submit" id="nojssubmit" value="Continue"> </noscript> </form> <script nonce="CIbm2gzsyya1AksvTaLA5g"> window.onload = function() { var redirectUrl = 'https:\x2F\x2Fwww.google.com\x2Faccounts\x2FAccountChooser?hd=onco.in\x26continue=https%3A%2F%2Fmail.google.com%2Fmail%2F\x26osid=1\x26service=mail\x26ss=1\x26ltmpl=googlemail'; var domain …” (1282 bytes)
[2025-02-14 22:22:36 +0530] info [cpwrapd] rebuild_files: working on domain (food.krlabs.in)
[2025-02-14 22:22:36 +0530] info [cpwrapd] php-fpm: rebuild_files: restart fpm services for Apache
[2025-02-14 22:22:36 +0530] info [cpwrapd] php-fpm: fpm services restarted
[2025-02-14 22:22:36 +0530] info [cpwrapd] Rebuilding vhosts in apache conf
[2025-02-14 22:22:36 +0530] warn [cpwrapd] Duplicate servername/port combination found in Apache configuration: servername/80. Ignoring for Apache configuration datastore.
[2025-02-14 22:22:36 +0530] warn [cpwrapd] Duplicate servername/port combination found in Apache configuration: servername/80. Ignoring for Apache configuration datastore.
[2025-02-14 22:22:37 +0530]: “/usr/local/cpanel/scripts/restartsrv_apache_php_fpm --graceful” called by (3394359 - queueprocd - process - restartsrv)
[2025-02-14 22:26:37 +0530] info [queueprocd] ensure_all_fpm_versions_start_on_reboot: started
[2025-02-14 22:26:37 +0530] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php72-php-fpm NOT start on reboot
[2025-02-14 22:26:37 +0530] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php73-php-fpm NOT start on reboot
[2025-02-14 22:26:37 +0530] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php74-php-fpm NOT start on reboot
[2025-02-14 22:26:37 +0530] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php80-php-fpm NOT start on reboot
[2025-02-14 22:26:37 +0530] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php81-php-fpm NOT start on reboot
[2025-02-14 22:26:37 +0530] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php82-php-fpm NOT start on reboot
[2025-02-14 22:26:37 +0530] info [queueprocd] php-fpm: rebuild_files: attempting to have ea-php83-php-fpm NOT start on reboot
[2025-02-14 22:26:38 +0530] info [queueprocd] ensure_all_fpm_versions_start_on_reboot: completed0 -
The best thing to do would be to run this command:
tail -f /usr/local/cpanel/logs/error_log
while you try and create a new domain or account on the server. This will show you the logs in real-time so hopefully that will give a more specific error message.
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when i try to add domain in cpanel showing this error
[root@4 custom]# cpapi2 --user=pixelmit AddonDomain addaddondomain newdomain=likemeshe.com subdomain=likemeshe dir=/home/pixelmit/public_html/likemeshe.com
Cpanel::Exception::JSONParseError/(XID sht6wa) The system failed to parse the JSON stream data “” for the caller “bin::apitool::run” because of an error: malformed JSON string, neither tag, array, object, number, string or atom, at character offset 0 (before "(end ofstring)") at /usr/local/cpanel/Cpanel/JSON.pm line 128.
at /usr/local/cpanel/Cpanel/JSON.pm line 147.
Cpanel::JSON::_throw_json_error("malformed JSON string, neither tag, array, object, number, st"..., undef, SCALAR(0x705498)) called at /usr/local/cpanel/Cpanel/JSON.pm line 128
Cpanel::JSON::Load("") called at bin/apitool.pl line 380
bin::apitool::_json_utf8_safe_load_ref(SCALAR(0x705498)) called at bin/apitool.pl line 323
bin::apitool::_generate_result_in_output_format("yaml", SCALAR(0x705498)) called at bin/apitool.pl line 291
bin::apitool::_run_cpanel_function("yaml", HASH(0x709278), HASH(0xc58658)) called at bin/apitool.pl line 181
bin::apitool::_cpanel_api_handler(HASH(0xc585f8)) called at bin/apitool.pl line 124
bin::apitool::run("--user=pixelmit", "AddonDomain", "addaddondomain", "newdomain=likemeshe.com", "subdomain=likemeshe", "dir=/home/pixelmit/public_html/likemeshe.com") called at bin/apitool.pl line 390 -
Thanks for the additional information. I'm wondering if there is a specific issue with the pixelmit user on your system. Are you able to run the API on other domains on the system?
If so, can you try running this to see if this indicates any specific issues with that account?
alias acctinfo="/usr/local/cpanel/3rdparty/bin/perl <(curl -s https://raw.githubusercontent.com/cPanelInc/tech-acctinfo/master/acctinfo)"
acctinfo pixelmitThat will print out a list of details about the account, and would show if there are any errors that need to be fixed.
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