SSL problem with parked domain
I added a new parked domain to an account but cPanel refuses to generate its SSL, which prevents the client from using the email. It always returns the error:
PM ERROR Impediment: SECURED_DOMAIN_DCV_FAILURE: One or more currently-secured domains failed DCV.
I saw a text saying that I needed to wait 3 days to resolve it but it's been more than a week and the same problem remains. The domain is correct and responding to the correct IP, it says:
Local HTTP DCV OK: mail.example.com
*example.com is the parked domain
but it never generates. How do I resolve this?
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Hey there! It should give you more details near the first error where it talks about the DCV failure. It's also a good idea to check the DNS for the domain with a tool like intodns.com because if there are *any* issues with the DNS the certificate will not get issued.
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Hi cPRex, there are some "No local authority" for the domain, because the DNS (SOA) and Website are in another server, but entries like "mail.example.com" are correct and pointing to the correct IP. All "Local HTTP DCV OK" showed are fine.
I just cannot understand "CA authorized". It shows that it authorized for "*" (mask), but there's no mask entry in the DNS, that is not hosted in the local DNS server.
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If you run this command from your server, replacing that last domain.com with your actual domain, do you get the expected nameservers in response?
/usr/local/cpanel/3rdparty/bin/perl -MCpanel::DnsRoots -MData::Dumper -e 'print Dumper(Cpanel::DnsRoots->new()->get_nameservers_for_domain("domain.com"));'0 -
Yes, it shows the correct DNS servers and their IPs. But, as I said, they're outside of the cPanel server, that will be used only for email.
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The location of the nameservers shouldn't matter at all - you could be using external or Cloudflare nameservers and I'd expect that to work fine.
It might be best to submit a ticket so this can be investigated as it seems there is something else happening here.
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Ok, I'll do this soon, thanks!
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Sure thing!
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