Roundcube Not Sending

Answered

Scott Greczkows

• February 23, 2025 02:59

Just moved over to a new server.  

Everything is running great, however Roundcube is not sending emails out.  

When you try to send a message you see "Sending Message..." on the bottom right of the screen, and after a few minutes the message goes away but never sends the message.

Emails are working fine using any other method.just not going through webmail.

Any ideas?

• 

  cPRex Jurassic Moderator

  • February 23, 2025 18:10

  Hey there! When you say "any other method" does that mean mail clients like Outlook are working well?  If so, I'd start by checking the Roundcube log at /var/cpanel/roundcube/log/errors or the main cPanel log at /usr/local/cpanel/logs/error_log to see if there is helpful information posted there.

   

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  Scott Greczkows

  • February 24, 2025 15:35
  • Edited

  There are no logs in /var/cpanel/roundcube/log/
  
  And no errors show up in /usr/local/cpanel/logs/error_log for RoundCube.
  
  And yes by other methods I means other mail clients.
  
  I need to get this working as I have a radio station that uses this and all the DJ's use Webmail to communicate. 

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  Scott Greczkows

  • February 24, 2025 16:39

  Got it!  Wasn't a Roundcube issue, I am guessing my Exim config was corrupt somehow.  I reset the Exim config and all started working. 

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  cPRex Jurassic Moderator

  • February 24, 2025 17:48

  I'm glad to hear things are working well!

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