cPanel install error: [8894] (FATAL): The background process “EA4 Install” failed with a fatal error: The subprocess reported error number 127 when it ended

Jose Manuel

• February 26, 2025 07:44

Hello, since a few weeks ago we see that randomly some servers give error when installing. Some install fine and others fail. In those that fail, we have to reinstall the operating system and relaunch the installation of cPanel and hopefully it works or with bad luck fails again... In the worst case it fails 3 times and the license is blocked and we have to open a ticket to ask for it to be reactivated. Any option to prevent?

[2025-02-26 07:34:51 +0000] [8894] (DEBUG):     [2025-02-26 07:34:51 +0000]   Downloading http://httpupdate.cpanel.net/RPM/11.110/centos/9/x86_64/cpanel-phpmyadmin-5.2.1-4.cp110~el9.noarch.rpm

[2025-02-26 07:34:52 +0000] [8894] (DEBUG):   - ssystem [END]

[2025-02-26 07:34:52 +0000] [8894] ( INFO): Completed execution of “/usr/local/cpanel/scripts/check_cpanel_pkgs --fix --no-broken --no-digest --download-only” in 12.614 second(s)

[2025-02-26 07:34:52 +0000] [8894] (DEBUG):   _wait_for_background_pids: 9036

[2025-02-26 07:34:52 +0000] [8894] (FATAL): The background process “EA4 Install” failed with a fatal error: The subprocess reported error number 127 when it ended.

2025-02-26 07:34:52   46 [5314] ( INFO): cPanel is here to help! Our technical KnowledgeBase and cPanel Community is just a click away at https://support.cpanel.net/

2025-02-26 07:34:52  128 [5314] (FATAL): The system failed to run the /usr/local/cpanel/scripts/cpanel_initial_install script.

• 

  InterServed

  • February 26, 2025 09:49
  • Edited

  Hi there !
  
  I did encounter this problem a few times, here's how we fixed the install:
  /scripts/ea4_fresh_install
  export CPANEL_BASE_INSTALL=1;/usr/local/cpanel/scripts/cpanel_initial_install
  unset CPANEL_BASE_INSTALL
  /usr/local/cpanel/scripts/check_cpanel_pkgs --fix
  /usr/local/cpanel/scripts/upcp --sync
  
  If using AlmaLinux 9 or CloudLinux 9, you can also install this missing RPMs that for some reason cPanel doesn't install as default.
  dnf install rsyslog-logrotate libc-client -y
  
  

  0

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