backup restore failed
I tried to do a restore on my site with in cpanel and I get the following error:
With alot of errors and now my site won't work.
Starting “RESTORE” for “Account” “speedyturtle”.
Restore File: /backup/2025-03-09/accounts/speedyturtle.tar.gz
Restore Reseller Privs: yes
Restricted mode: no
Live transfer: no
Target “/backup/2025-03-09/accounts” on host “phx01-wb01.speedyturtleonline.co” has 3.37 TB free and requires at least 817.97 MB free, which includes space for temporary files.
The “Account” restore module has the following areas disabled by request: “all”
ArchiveManager
Preparing archive for restoration …
Calculating disk space needed …
Done.
Target “/backup/2025-03-09/accounts/cpanelpkgrestore.TMP.work.92e99421/unsafe_to_read_archive” on host “phx01-wb01.speedyturtleonline.co” has 3.37 TB free and requires at least 817.97 MB free, which includes space for temporary files.
This archive’s payload appears to be in the archive’s “speedyturtle” directory.
ArchiveManager
The system successfully prepared the archive for restoration.
PreRestoreActions
Temporarily lifting quota for existing user to ensure that all data is transferred.
PreRestoreActions
CpUser
Restoring cPanel user file.
Updating Caches …
CpUser
CpUser data restored
Homedir
Restoring home directory …
Homedir
Homedir restored
IPAddress
IPAddress
Package
Package
The package exists on the system.
FeatureList
FeatureList
Feature list exists.
Domains
Retrieving and sanitizing main userdata …
Parsing domain databases …
…Subdomains…
…ParkedDomains…
…AddonDomains…
Restoring Domains …
Restoring Parked Domain “speedyturtlecomputers.info” on to “speedyturtleonline.com” …
The Parked Domain “speedyturtlecomputers.info” is already configured for this account.
Done
Restoring Parked Domain “speedyturtlecomputers.com” on to “speedyturtleonline.com” …
The Parked Domain “speedyturtlecomputers.com” is already configured for this account.
Done
Updating internal databases…
Domains
Domains restored
OldHomedirs
Linking old home directories
OldHomedirs
Reseller
Restoring reseller packages and features (if any)
Restoring reseller privileges (if any)
Unable to restore the software-imunify360 and wp-toolkit ACLs for user “speedyturtle”.
Reseller
BrandCustomizations
Restoring customization data
BrandCustomizations
Roundcube
Roundcube update from 1.6.9.1-2.cp120~u22 to 1.6.9.1-2.cp120~u22 in progress. ######################### Performing updates as user 'speedyturtle' on email account 'billing@speedyturtlecomputers.com' The sqlite database is /home/speedyturtle/etc/speedyturtlecomputers.com/billing.rcube.db -rw------- 1 speedyturtle speedyturtle 466944 Mar 9 17:33 /home/speedyturtle/etc/speedyturtlecomputers.com/billing.rcube.db.1741541616 ######################### Performing updates as user 'speedyturtle' on email account 'dylan.mckinstry@speedyturtlecomputers.com' The sqlite database is /home/speedyturtle/etc/speedyturtlecomputers.com/dylan.mckinstry.rcube.db -rw------- 1 speedyturtle speedyturtle 466944 Mar 9 17:33 /home/speedyturtle/etc/speedyturtlecomputers.com/dylan.mckinstry.rcube.db.1741541616 ######################### Performing updates as user 'speedyturtle' on email account 'phx01-wb01@speedyturtleonline.com' The sqlite database is /home/speedyturtle/etc/speedyturtleonline.com/phx01-wb01.rcube.db -rw------- 1 speedyturtle speedyturtle 466944 Mar 9 17:33 /home/speedyturtle/etc/speedyturtleonline.com/phx01-wb01.rcube.db.1741541617 ######################### Performing updates as user 'speedyturtle' on email account 'support@speedyturtleonline.com' The sqlite database is /home/speedyturtle/etc/speedyturtleonline.com/support.rcube.db -rw------- 1 speedyturtle speedyturtle 471040 Mar 9 17:33 /home/speedyturtle/etc/speedyturtleonline.com/support.rcube.db.1741541617 Roundcube updated to 1.6.9.1-2.cp120~u22
Roundcube
MysqlRemoteNotes
MysqlRemoteNotes
Mysql
Preparing MySQL restore …
Databases will be overwritten on conflict.
Restoring MySQL databases
The database restoration subprocess for “speedyturtle_whmc391” has opened the SQL archive.
Restoring the database “speedyturtle_whmc391” as “speedyturtle_whmc391” …
The system will overwrite speedyturtle’s existing database “speedyturtle_whmc391”.
[2025-03-09 17:33:37 +0000] info [transfer_session] Dropping MySQL database “speedyturtle_whmc391” for user “speedyturtle” …
The system has created a new database named “speedyturtle_whmc391”.
Granting “speedyturtle” access to “speedyturtle_whmc391” with temporary password …
Spawning restoration subprocess for “speedyturtle_whmc391” …
Restoring database in subprocess (PID 25220) …
Transfer complete. Awaiting subprocess completion …
Connecting to SQL server (/var/lib/mysql/mysql.sock) as “speedyturtle” in order to restore “speedyturtle_whmc391” …
Disabling InnoDB strict mode for database restore for “speedyturtle_whmc391” …
Restoring database data for “speedyturtle_whmc391” …
Processing SQL statements …
The database restoration subprocess for “speedyturtle_whmc391” has ended.
The system has restored the contents of the database “speedyturtle_whmc391”.
The database restoration subprocess for “speedyturtle_whmc391” has closed the SQL archive.
Restoring MySQL database mappings
Restoring MySQL privileges
Database users will be overwritten on conflict.
Restoring MySQL grants
[2025-03-09 17:34:42 +0000] info [transfer_session] Changing password for MySQL virtual user speedyturtle_whmcssupport as system user speedyturtle...
[2025-03-09 17:34:42 +0000] info [transfer_session] Creating MySQL virtual user speedyturtle_whmcssupport for user speedyturtle
[2025-03-09 17:34:42 +0000] info [transfer_session] Changing password for MySQL virtual user speedyturtle_zomex as system user speedyturtle...
[2025-03-09 17:34:42 +0000] info [transfer_session] Creating MySQL virtual user speedyturtle_zomex for user speedyturtle
[2025-03-09 17:34:42 +0000] info [transfer_session] Changing password for MySQL virtual user speedyturtle_whmc391 as system user speedyturtle...
[2025-03-09 17:34:42 +0000] info [transfer_session] Creating MySQL virtual user speedyturtle_whmc391 for user speedyturtle
Restoring MySQL access hosts
[2025-03-09 17:34:43 +0000] info [transfer_session] Changing password for MySQL virtual user speedyturtle_whmc391 as system user speedyturtle...
[2025-03-09 17:34:43 +0000] info [transfer_session] Creating MySQL virtual user speedyturtle_whmc391 for user speedyturtle
[2025-03-09 17:34:43 +0000] info [transfer_session] Changing password for MySQL virtual user speedyturtle_whmc391 as system user speedyturtle...
[2025-03-09 17:34:43 +0000] info [transfer_session] Creating MySQL virtual user speedyturtle_whmc391 for user speedyturtle
[2025-03-09 17:34:43 +0000] info [transfer_session] Changing password for MySQL virtual user speedyturtle_whmc391 as system user speedyturtle...
[2025-03-09 17:34:43 +0000] info [transfer_session] Creating MySQL virtual user speedyturtle_whmc391 for user speedyturtle
[2025-03-09 17:34:43 +0000] info [transfer_session] Changing password for MySQL virtual user speedyturtle_whmc391 as system user speedyturtle...
[2025-03-09 17:34:43 +0000] info [transfer_session] Creating MySQL virtual user speedyturtle_whmc391 for user speedyturtle
[2025-03-09 17:34:44 +0000] info [transfer_session] Changing password for MySQL virtual user speedyturtle_whmc391 as system user speedyturtle...
[2025-03-09 17:34:44 +0000] info [transfer_session] Creating MySQL virtual user speedyturtle_whmc391 for user speedyturtle
[2025-03-09 17:34:44 +0000] info [transfer_session] Changing password for MySQL virtual user speedyturtle_zomex as system user speedyturtle...
[2025-03-09 17:34:44 +0000] info [transfer_session] Creating MySQL virtual user speedyturtle_zomex for user speedyturtle
[2025-03-09 17:34:44 +0000] info [transfer_session] Changing password for MySQL virtual user speedyturtle_zomex as system user speedyturtle...
[2025-03-09 17:34:44 +0000] info [transfer_session] Creating MySQL virtual user speedyturtle_zomex for user speedyturtle
[2025-03-09 17:34:44 +0000] info [transfer_session] Changing password for MySQL virtual user speedyturtle_zomex as system user speedyturtle...
[2025-03-09 17:34:44 +0000] info [transfer_session] Creating MySQL virtual user speedyturtle_zomex for user speedyturtle
[2025-03-09 17:34:44 +0000] info [transfer_session] Changing password for MySQL virtual user speedyturtle_zomex as system user speedyturtle...
[2025-03-09 17:34:44 +0000] info [transfer_session] Creating MySQL virtual user speedyturtle_zomex for user speedyturtle
[2025-03-09 17:34:44 +0000] info [transfer_session] Changing password for MySQL virtual user speedyturtle_zomex as system user speedyturtle...
[2025-03-09 17:34:44 +0000] info [transfer_session] Creating MySQL virtual user speedyturtle_zomex for user speedyturtle
[2025-03-09 17:34:44 +0000] info [transfer_session] Changing password for MySQL virtual user speedyturtle as system user speedyturtle...
[2025-03-09 17:34:44 +0000] info [transfer_session] Creating MySQL virtual user speedyturtle for user speedyturtle
[2025-03-09 17:34:44 +0000] info [transfer_session] Changing password for MySQL virtual user speedyturtle as system user speedyturtle...
[2025-03-09 17:34:44 +0000] info [transfer_session] Creating MySQL virtual user speedyturtle for user speedyturtle
[2025-03-09 17:34:45 +0000] info [transfer_session] Changing password for MySQL virtual user speedyturtle as system user speedyturtle...
[2025-03-09 17:34:45 +0000] info [transfer_session] Creating MySQL virtual user speedyturtle for user speedyturtle
[2025-03-09 17:34:45 +0000] info [transfer_session] Changing password for MySQL virtual user speedyturtle as system user speedyturtle...
[2025-03-09 17:34:45 +0000] info [transfer_session] Creating MySQL virtual user speedyturtle for user speedyturtle
[2025-03-09 17:34:45 +0000] info [transfer_session] Changing password for MySQL virtual user speedyturtle as system user speedyturtle...
[2025-03-09 17:34:45 +0000] info [transfer_session] Creating MySQL virtual user speedyturtle for user speedyturtle
[2025-03-09 17:34:45 +0000] info [transfer_session] Changing password for MySQL virtual user speedyturtle_whmcssupport as system user speedyturtle...
[2025-03-09 17:34:45 +0000] info [transfer_session] Creating MySQL virtual user speedyturtle_whmcssupport for user speedyturtle
[2025-03-09 17:34:45 +0000] info [transfer_session] Changing password for MySQL virtual user speedyturtle_whmcssupport as system user speedyturtle...
[2025-03-09 17:34:45 +0000] info [transfer_session] Creating MySQL virtual user speedyturtle_whmcssupport for user speedyturtle
[2025-03-09 17:34:45 +0000] info [transfer_session] Changing password for MySQL virtual user speedyturtle_whmcssupport as system user speedyturtle...
[2025-03-09 17:34:45 +0000] info [transfer_session] Creating MySQL virtual user speedyturtle_whmcssupport for user speedyturtle
[2025-03-09 17:34:45 +0000] info [transfer_session] Changing password for MySQL virtual user speedyturtle_whmcssupport as system user speedyturtle...
[2025-03-09 17:34:45 +0000] info [transfer_session] Creating MySQL virtual user speedyturtle_whmcssupport for user speedyturtle
[2025-03-09 17:34:45 +0000] info [transfer_session] Changing password for MySQL virtual user speedyturtle_whmcssupport as system user speedyturtle...
[2025-03-09 17:34:45 +0000] info [transfer_session] Creating MySQL virtual user speedyturtle_whmcssupport for user speedyturtle
Storing MySQL Grants
Mysql
AutoSSL
AutoSSL
BackupConfig
Restoring backup config …
Updated backup config for “speedyturtle”.
Restoring legacy backup config …
Updated legacy backup config for “speedyturtle”.
BackupConfig
CustomLocale
CustomLocale
OK
DKIM
DKIM
DKIM restored
DigestShadow
DigestShadow
Integration
Integration
LinkedNodesSubarchives
LinkedNodesSubarchives
Logs
Logs
Mail
Restoring Mail files
Resetting Quotas to sane values
Mail
MailFix
Fixing mail permissions
Converting to maildir if needed
Rescanning mailboxes for full text search (FTS) if needed
...20 rescanned... Done
MailFix
MailLimits
Restoring mail limits (if any)
MailLimits
Mailman
Restoring Mailman lists
Mailman
Mailman Restored
Password
Restoring password …
Password for “speedyturtle” has been changed.
Password
Postgres
Preparing PostgreSQL restore …
This system does not have PostgreSQL.
Postgres
PublicContact
PublicContact
PublicHtmlSymlinks
PublicHtmlSymlinks
Shell
Restoring shell
The user’s shell is already set to “/bin/bash”.
Shell
SpamAssassin
SpamAssassin
Ran SpamAssassin check
Subaccount
Subaccount
Ran Subaccount database checks
Unsuspend
Unsuspending .htaccess files for domains speedyturtleonline.com, speedyturtlecomputers.com, and speedyturtlecomputers.info.
Unsuspend
VhostIncludes
Restoring custom virtualhost templates…
VhostIncludes
WebCalls
WebCalls
WebDiskHomedir
WebDiskHomedir
userdata
Restoring userdata…
Restoring userdata for “speedyturtleonline.com” …
userdata
Cron
Restoring crontab
Cron
Ftp
Restoring ftp password file
Resyncing FTP Passwords
1
Ftp
Htaccess
Looking for “.htaccess” files …
Updating “speedyturtle”’s “.htaccess” files …
Updating the system’s web virtual host configuration cache and “.htaccess” files …
Repairing “/home/speedyturtle/whmcsdata/downloads/.htaccess” for EasyApache 4 …
The htaccess file “/home/speedyturtle/whmcsdata/downloads/.htaccess” is not in a document root …
Repairing “/home/speedyturtle/whmcsdata/templates_c/.htaccess” for EasyApache 4 …
The htaccess file “/home/speedyturtle/whmcsdata/templates_c/.htaccess” is not in a document root …
Repairing “/home/speedyturtle/whmcsdata/attachments/.htaccess” for EasyApache 4 …
The htaccess file “/home/speedyturtle/whmcsdata/attachments/.htaccess” is not in a document root …
Repairing “/home/speedyturtle/public_html/.htaccess” for EasyApache 4 …
The system mapped “/home/speedyturtle/public_html/.htaccess” to the virtual host “speedyturtleonline.com” …
Repairing “/home/speedyturtle/public_html/downloads/.htaccess” for EasyApache 4 …
The htaccess file “/home/speedyturtle/public_html/downloads/.htaccess” is not in a document root …
Repairing “/home/speedyturtle/public_html/templates_c/.htaccess” for EasyApache 4 …
The htaccess file “/home/speedyturtle/public_html/templates_c/.htaccess” is not in a document root …
Repairing “/home/speedyturtle/public_html/vendor/.htaccess” for EasyApache 4 …
The htaccess file “/home/speedyturtle/public_html/vendor/.htaccess” is not in a document root …
Repairing “/home/speedyturtle/public_html/attachments/.htaccess” for EasyApache 4 …
The htaccess file “/home/speedyturtle/public_html/attachments/.htaccess” is not in a document root …
Repairing “/home/speedyturtle/backup-3.9.2025_05-51-02_speedyturtle/homedir/whmcsdata/downloads/.htaccess” for EasyApache 4 …
The htaccess file “/home/speedyturtle/backup-3.9.2025_05-51-02_speedyturtle/homedir/whmcsdata/downloads/.htaccess” is not in a document root …
Repairing “/home/speedyturtle/backup-3.9.2025_05-51-02_speedyturtle/homedir/whmcsdata/templates_c/.htaccess” for EasyApache 4 …
The htaccess file “/home/speedyturtle/backup-3.9.2025_05-51-02_speedyturtle/homedir/whmcsdata/templates_c/.htaccess” is not in a document root …
Repairing “/home/speedyturtle/backup-3.9.2025_05-51-02_speedyturtle/homedir/whmcsdata/attachments/.htaccess” for EasyApache 4 …
The htaccess file “/home/speedyturtle/backup-3.9.2025_05-51-02_speedyturtle/homedir/whmcsdata/attachments/.htaccess” is not in a document root …
Htaccess
EasyApache4 was repaired in .htaccess files.
SSL
This certificate was already installed on this host. The system made no changes.
SSL
LocalConfig
Unsetting local service proxying …
LocalConfig
Vhosts
Refreshing vhosts and restarting apache
Vhosts
ZoneFile
Restoring DNS zones
Fetching existing zones.
Restoring zone: “speedyturtlecomputers.com”.
Restoring zone: “speedyturtlecomputers.info”.
Restoring zone: “speedyturtleonline.com”.
Cluster Zone Updates: “speedyturtlecomputers.com”, “speedyturtlecomputers.info”, and “speedyturtleonline.com”
ZoneFile
DNSSEC
Restoring DNSSEC Keys for speedyturtleonline.com
Restored ZSK for speedyturtleonline.com.
Restored KSK for speedyturtleonline.com.
DNSSEC
MailRouting
Update mail routing
LOCAL MAIL EXCHANGER: This server will serve as a primary mail exchanger for speedyturtleonline.com's mail.This configuration has been manually selected.
LOCAL MAIL EXCHANGER: This server will serve as a primary mail exchanger for speedyturtlecomputers.com's mail.This configuration has been manually selected.
LOCAL MAIL EXCHANGER: This server will serve as a primary mail exchanger for speedyturtlecomputers.info's mail.This configuration has been automatically detected based on your mx entries.
MailRouting
SPF
Updating SPF Records
SPF
CustomDMARC
CustomDMARC
ProxySubdomains
Update service subdomains for “speedyturtle”.
speedyturtlecomputers.com [no changes needed]
speedyturtlecomputers.info [no changes needed]
speedyturtleonline.com [no changes needed]
ProxySubdomains
PublishZones
Reloading zones
PublishZones
DNSAuthority
DNSAuthority
ManualMX
The source server () runs cPanel & WHM version , but this module requires version 11.90 or higher.
ManualMX
ResyncHomedir
ResyncHomedir
ServiceProxy
The source server () runs cPanel & WHM version , but this module requires version 11.90 or higher.
ServiceProxy
MailSync
The source server () runs cPanel & WHM version , but this module requires version 11.64 or higher.
MailSync
FileProtect
FileProtect
NativeDAV
Updating free/busy data...
NativeDAV
NobodyFiles
The system did not change the ownership on “lscache”: the file’s UID did not match the user’s UID at /usr/local/cpanel/Cpanel/NobodyFiles.pm line 74, <$nobody_fh> line 1.
NobodyFiles
PostRestoreActions
Updating Caches …
Updating Nameserver IP Address Report
Syncing contact information
Updating Account Enhancement reseller limits for the account owner.
PostRestoreActions
Quota
Restoring quota
Quota
APITokens
Restoring APITokens (whostmgr)
The “WHMCSWHMCS-ea405c10fffdadbc5449nueeu” token already exists. Overwriting …
The “whmcs” token already exists. Overwriting …
APITokens
AuthnLinks
AuthnLinks
LinkedNodes
LinkedNodes
BandwidthData
Restoring Bandwidth Data
BandwidthData
Suspend
The user “speedyturtle” was not suspended. The system will not suspend the restored user.
Suspend
Team
The Team configuration file for “speedyturtle” has been restored successfully.
Team
Success.
-
Hey there! I don't see any obvious errors in that output unless I'm misreading something - it even gives the "success" output at the bottom of your log. Can you let me know what errors you're seeing?
Also, do you have root access to the system or only access to the cPanel account?
0
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