imap service down

Server server61.virtualcloud.in Primary IP Address 45.67.14.207 Service Name imap Service Status failed ⛔ Notification The service “imap” appears to be down. Service Check Method The system failed to connect to this service’s TCP/IP port. Reason TCP Transaction Log: << * OK [CAPABILITY IMAP4rev1 SASL-IR LOGIN-REFERRALS ID ENABLE IDLE NAMESPACE LITERAL+ STARTTLS AUTH=PLAIN AUTH=LOGIN] Dovecot ready. >> A001 LOGIN __cpanel__service__auth__imap__xiuo2bi9x6qJvsYi 6LXBqSMsJS1u7765 << A001 NO [UNAVAILABLE] Temporary authentication failure. [server61.virtualcloud.in:2025-03-15 05:57:57] imap: ** [A001 NO [UNAVAILABLE] Temporary authentication failure. [server61.virtualcloud.in:2025-03-15 05:57:57] != A001 OK] : Died Number of Restart Attempts 3 Service Check Raw Output The 'dovecot' service passed the check: dovecot (/usr/sbin/dovecot -F -c /etc/dovecot/dovecot.conf) is running as root with PID 1944211 (systemd+/proc check method). Startup Log No startup log Memory Information Used 1.43 GB Available 2.31 GB Installed 3.74 GB Load Information 1.11 0.87 0.82 Uptime 2 days, 16 hours, 47 minutes, and 47 seconds IOStat Information avg-cpu: %user %nice %system %iowait %steal %idle 6.64 0.83 5.31 0.29 9.06 77.88 Device tps kB_read/s kB_wrtn/s kB_read kB_wrtn vda 21.15 347.30 204.31 81013493 47658652 loop0 0.33 0.25 1.23 57997 287830 Top Processes PID Owner CPU % Memory % Command 1922118 nobody 0.99 10.26 litespeed (lshttpd - #01) 1922186 nobody 0.96 9.99 litespeed (lshttpd - #02) 944585 root 0.64 0.49 /usr/bin/imunify-resident 1951798 root 0.62 0.13 /usr/sbin/dovecot -F -c /etc/dovecot/dovecot.conf 2377 root 0.56 1.91 /opt/cloudlinux/venv/bin/python3 /usr/share/lve-stats/lvestats-server.py start --pidfile /var/run/lvestats.pid The chkservd process attempts to connect to “127.0.0.1:143” in order to validate that this service is functioning. If you blocked connections with iptables or the “Host Access Control” interface in WHM, this failure may be a false positive. To resolve this issue, either open the firewall to allow connections as the root user to “127.0.0.1:143” or disable checks for this service in WHM’s “Service Manager” interface with the “Configure Monitor Settings” link below. Configure Monitor Settings: This is the issue I am getting it's getting up and down every minute