WP Toolkit missing language

Jean Boudreau

• March 24, 2025 16:29

Hello, 

Since a few days, I am uneable to install or modify a Wordpress installation in "cPanel > Wp Toolkit" since the only language available in WP Toolkit is English. The majority of our installation are in french.

On already installed WordPress in french language, I get the error "fr_Fr was not found in the haystack".

 

• 

  cPRex Jurassic Moderator

  • March 24, 2025 16:47

  Hey there!  This is not the intended behavior as there should be a long list of languages available in that dropdown menu.  Can you confirm that your server is able to ping api.wordpress.org?  If you can, it would be best to create a ticket so we can investigate what is happening on your specific machine.

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  Jean Boudreau

  • March 24, 2025 16:55

  Hello, 

  I can ping api.wordpress.org so I will open a ticket for further investigation. Thanks for the quick response!

  Regards,

  Jean

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• 

  cPRex Jurassic Moderator

  • March 24, 2025 16:57

  You're very welcome!

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  Davi Souza

  • June 01, 2025 08:58

  we are ping too, and this error is happening here.  

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  Davi Souza

  • June 01, 2025 10:03

  After researching and enable wptoolkit logs and checking logs files:
  
  DETAILS: https://docs.cpanel.net/knowledge-base/cpanel-developed-plugins/wp-toolkit/
  Enable wptoolkit logs (logCommandsAndFileOperations = true): 
  /usr/local/cpanel/3rdparty/wp-toolkit/var/etc/config.ini
  
  Logs is here:
  /usr/local/cpanel/3rdparty/wp-toolkit/var/logs/
  
  
  I fixed it running on terminal with root:
  
  Check if there is a folder languges:
  ls -la /usr/local/cpanel/3rdparty/wp-toolkit/languages/
  If there is no folder or files you need to fix.
  
  How to fix:
  cd /usr/local/cpanel/3rdparty/wp-toolkit/
  mkdir -p languages
  cd languages
  wget https://downloads.wordpress.org/translation/core/6.8.1/pt_BR.zip 
  unzip pt_BR.zip
  rm pt_BR.zip
  
  Restart cPanel:
  /scripts/restartsrv_cpanel
  or
  service cpanel restart
  
  Find the language cache:
  find /usr/local/cpanel/3rdparty/wp-toolkit/ -name "languages_6.8.1*"
  
  if you find, remove it:
  rm -rf /caminho/do/cache/languages_6.8.1
  
  After that i restarted again cPanel:
  service cpanel restart
  
  Now the WpToolkit show all languages:
  
  
  
  
  I'm not sure but maybe only removing the cache folder and restart cPanel is enough. 
  rm -rf /caminho/do/cache/languages_6.*
  service cpanel restart
  
  
  Be careful and good Luck!
  
  

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  cPRex Jurassic Moderator

  • June 02, 2025 16:46

  Davi Souza - thanks for sharing that workaround!

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