Error Restoring MySQL Database Backup – Error ID: 493vgp

Hello,

I’m trying to restore a MySQL database backup via cPanel, but the process fails with the following error:
"Error: The request failed. (Error ID: 493vgp)  
Ask your hosting provider to research this error in cPanel & WHM’s main error log.""

Upon reviewing the cPanel logs, I found this relevant entry:

[2025-03-26 14:30:23 -0300] info [cpwrapd] Creating MySQL virtual user traveleicom_oen3rm6 for user traveleicom

Cpanel::Exception::Database::DatabaseNotFound/(XID gcf8xz) The system user “traveleicom” does not control a MySQL database named “traveleicom_wp183”.

at /usr/local/cpanel/Cpanel/DBAdmin.pm line 40.

        Cpanel::DBAdmin::_verify_db_in_map(Cpanel::Mysql=HASH(0x2f61e00), "traveleicom_wp183") called at /usr/local/cpanel/Cpanel/Mysql.pm line 641

        Cpanel::Mysql::_do_addusertodb(Cpanel::Mysql=HASH(0x2f61e00), "traveleicom_oen3rm6", "traveleicom_wp183", "ALL") called at /usr/local/cpanel/Cpanel/Mysql.pm line 635

        Cpanel::Mysql::addusertodb_literal_privs(Cpanel::Mysql=HASH(0x2f61e00), "traveleicom_oen3rm6", "traveleicom_wp183", ARRAY(0x2b91ed0)) called at /usr/local/cpanel/Cpanel/Admin/Modules/Cpanel/mysql.pm line 197

        Cpanel::Admin::Modules::Cpanel::mysql::SET_USER_PRIVILEGES_ON_DATABASE(Cpanel::Admin::Modules::Cpanel::mysql=HASH(0x2c01480), "traveleicom_oen3rm6", "traveleicom_wp183", ARRAY(0x2b91ed0)) called at /usr/local/cpanel/Cpanel/Admin/Base.pm line 737

        eval {...} called at /usr/local/cpanel/Cpanel/Admin/Base.pm line 737

        Cpanel::Admin::Base::run("Cpanel::Admin::Modules::Cpanel::mysql", "username", undef, "uid", 1007, "function", "SET_USER_PRIVILEGES_ON_DATABASE", "args", ...) called at /usr/local/cpanel/Cpanel/AdminBin/Server/Backend.pm line 143

        eval {...} called at /usr/local/cpanel/Cpanel/AdminBin/Server/Backend.pm line 129

        Cpanel::AdminBin::Server::Backend::run_admin_module("perl_module", "Cpanel::Admin::Modules::Cpanel::mysql", "uid", 1007, "args", ARRAY(0x2b91c30), "function", "SET_USER_PRIVILEGES_ON_DATABASE", ...) called at /usr/local/cpanel/Cpanel/AdminBin/Server.pm line 235

        Cpanel::AdminBin::Server::_request_handler(Cpanel::AdminBin::Server=HASH(0x2b6a148), HASH(0x2b6a550), undef) called at /usr/local/cpanel/Cpanel/AdminBin/Server.pm line 136

        Cpanel::AdminBin::Server::__ANON__() called at /usr/local/cpanel/Cpanel/Try.pm line 193

        eval {...} called at /usr/local/cpanel/Cpanel/Try.pm line 193

        Cpanel::Try::try(CODE(0x2b6a298), "Cpanel::Exception::ProcessNotRunning", CODE(0x2b6a2e0)) called at /usr/local/cpanel/Cpanel/AdminBin/Server.pm line 139

        Cpanel::AdminBin::Server::handle_cpwrapd_request(Cpanel::AdminBin::Server=HASH(0x2b6a148), HASH(0x2b69fc8)) called at /usr/local/cpanel/Cpanel/Server.pm line 2496

        Cpanel::Server::handle_cpwrapd_connection(Cpanel::Server=HASH(0x298e730)) called at cpsrvd.pl line 1909

        cpanel::cpsrvd::_handle_unix_socket_connection("handle_cpwrapd_connection") called at cpsrvd.pl line 1136

        cpanel::cpsrvd::script() called at cpsrvd.pl line 447

/usr/local/cpanel/uapi - running in background (disconnected) [515160]: SIGPIPE received, process going into background at /usr/local/cpanel/Cpanel/PipeHandler.pm line 30.

        Cpanel::PipeHandler::pipeBGMgr("PIPE") called at /usr/local/cpanel/Cpanel/Backup/Restore/Database.pm line 546

        eval {...} called at /usr/local/cpanel/Cpanel/Backup/Restore/Database.pm line 546

        eval {...} called at /usr/local/cpanel/Cpanel/Backup/Restore/Database.pm line 504

        Cpanel::Backup::Restore::Database::_handle_peek_for_database_name("file", "traveleicom_wp183.sql.gz", "fh", GLOB(0x35b82f0), "log", Cpanel::Background::Log=HASH(0x31fd4c0)) called at /usr/local/cpanel/Cpanel/Backup/Restore/Database.pm line 476

        Cpanel::Backup::Restore::Database::_peek_for_database_name("file", "traveleicom_wp183.sql.gz", "fh", GLOB(0x35b82f0), "log", Cpanel::Background::Log=HASH(0x31fd4c0)) called at /usr/local/cpanel/Cpanel/Backup/Restore/Database.pm line 253

        Cpanel::Backup::Restore::Database::restore_database("temp_file", "/home/traveleicom/tmp/Cpanel_Form_file.upload.c429c841", "file", "traveleicom_wp183.sql.gz", "args", HASH(0x35aacc8), "log", Cpanel::Background::Log=HASH(0x31fd4c0)) called at /usr/local/cpanel/Cpanel/Upload.pm line 210

        eval {...} called at /usr/local/cpanel/Cpanel/Upload.pm line 210

        Cpanel::Upload::process_files(CODE(0x3555698), undef, HASH(0x35aacc8)) called at /usr/local/cpanel/Cpanel/Backup/Restore/Database.pm line 132

        Cpanel::Backup::Restore::Database::restore_databases(undef, "timeout", undef, "verbose", 0) called at /usr/local/cpanel/Cpanel/API/Backup.pm line 426

        Cpanel::API::Backup::restore_databases(Cpanel::Args=HASH(0x3066898), Cpanel::Result=HASH(0x3066400)) called at /usr/local/cpanel/Cpanel/API.pm line 369

        eval {...} called at /usr/local/cpanel/Cpanel/API.pm line 371

        Cpanel::API::_run_module_function(Cpanel::Args=HASH(0x3066898), Cpanel::Result=HASH(0x3066400), "Backup", "restore_databases") called at /usr/local/cpanel/Cpanel/API.pm line 252

        Cpanel::API::execute("Backup", "restore_databases", HASH(0x3038518)) called at /usr/local/cpanel/Cpanel/API.pm line 654

        Cpanel::API::run_api_mode(HASH(0x3038518)) called at uapi.pl line 307

        main::script() called at uapi.pl line 139

It seems the restore process is attempting to assign privileges to a MySQL user for a database that cPanel does not recognize as belonging to the account.

I would appreciate your assistance in resolving this issue so I can complete the database restoration.

Please let me know if you need any additional information.